Express Solicitors

About Express Solicitors

Express Solicitors are a top 200 Law firm that specialises in personal injury. We cover every area of personal injury including public liability, occupier’s liability, road traffic accidents, employer’s liability, industrial disease, serious injuries and clinical negligence matters. At Express, we pride ourselves in the work we do helping injured people. We are LEXCEL and Law Society accredited and are a Legal 500 Leading Firm for both Personal Injury and Clinical Negligence. Six of our Partners are members of the Law Society Specialist Personal Injury Panel and one of our Partners is a member of the Law Society Specialist Clinical Negligence Panel. Role Our clients are at the heart of everything we do. Whether it’s face to face, over the phone or online, we aim to go beyond our clients’ expectations by offering them a first-class experience. Our Customer Service Representatives are the first point of contact in the client’s journey and are therefore incredibly important too, which means we are looking for customer service superstars, who can genuinely connect with our clients, while getting things done. Express believe that investing and supporting our people, ensures that our clients get the best customer service, so you will have the mentorship of a partner, a manger and team leaders who have all come through the ranks. All have done the job themselves and can offer relatable advice and hands on support. There will be targets to work towards, but you will be rewarded with achievable commission paid on a monthly basis. Responsible for client experience from first contact until signed up and the file transferred to solicitor. Ability to build strong relationships with clients to obtain commitment is paramount Calling prospective clients as soon as possible within required service standards Obtaining all relevant details of a prospective client’s claim to allow the claim to be assessed Working as a team to answer all calls as quickly as possible and deal with any client enquires Presenting key information to management, in a concise manner Maintaining client files and diary tasks using the firm’s case management system Working within a team, providing cross-cover when necessary to ensure excellent client service Person specification A customer service background either from retail, call centre or hospitality though a background in financial services, claims management or other professional backgrounds will be an advantage. Experience of handling customer/client enquires on either the telephone or face to face. Ability to build solid relationships from initial enquiries to retention. Strong influencing, negotiating and objection handling skills. Ability to present relevant information to management in a concise manner. Proficiency in handling multiple enquiries and managing own time to ensure all enquiries fully pursued. Salary, Hours & Benefits Competitive Salary of £19000 including a generous commission structure (OTE £23,000) Evening and weekend allowance - time and half for working past 6pm and double time for working weekends 20 days holiday, rising 1 day per year to a max of 23 days, plus bank/public hols. In addition, the office is closed between Christmas and New Year and you are not required to use your holiday entitlement for this period 3 holiday buy backs per year after 1 year of service Private medical insurance available after 2 years’ service Death in Service – 2 x salary based on annual salary only – eligibility commences when you join the company Active social committee, firm pays for trips to e.g. Bowling, Chester Races, Christmas party, Summer Barbecue Employee Assistance Programme which offers 24-hour helpline, Legal info and CBT – available immediately Free fruit delivered twice a week Working Hours Early Shift: 08.30 – 17.00 Late Shift: 12.00 – 20.00 Saturday – Sunday: 10.00 – 18.00 Bank Holidays: 10.00 – 18.00 Upon completion of training, you will work a 2-week shift pattern on an early, late and one weekend in seven weeks as per rota. Recruitment Process To apply, send a CV and covering letter to [email removed] or visit or careers page on www.expresssolicitors.co.uk/careers By applying for this vacancy, you are giving us consent for to process your data in line with our Privacy Policy, full details of which can be found on our company website https://www.expresssolicitors.co.uk/staff

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Company Info

Company Type: Private

Company Size: 251 - 500

Revenue: 25 - 50 million (USD)

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Job Ads found: 307

Job Ads per Month: 7.9

Hiring Locations: 4

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