Etech Global Services

About Etech Global Services

Job Title: Customer Service Representative (Voice Process) Department: Operations Reports to: Team Leader, Operations Location: Gandhinagar, Vadodara Summary: The Customer Service Representative is responsible for ensuring efficient, high-quality service to the customers by ensuring their concerns are resolved in the first attempt (First Call Resolution) via call. Roles and Responsibility:  Answer inbound calls within guidelines/goals established by the client.  Listen actively, converse well on the phone with East Coast customers and be confident on calls.  Assist Customers who will call in to seek assistance not limited to: o Addition/Removal of services o Upgrade/Downgrade their services o Billing and Account related inquiries.  Job Type: Full-time Salary: ₹23,000.00 to ₹35,000.00 /month Experience: work: 1 year (Preferred) total work: 1 year (Preferred) Education: Higher Secondary(12th Pass) (Required) Benefits: Health insurance Provident fund (PF) Paid leaves / Leave encashment Company Cab / Shuttle service Travel allowance Meal card / Food coupons Shift allowance Industry: Customer Service

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