Enshored

About Enshored

ESSENTIAL DUTIES AND RESPONSIBILITIES Deliver training for newly hired FTE’s Research on Client Products/ Services and offer an overall training solutions Provide operational guidance. Train, coach, monitor, recognize, support and promote discipline in any given situation Participate in training discussions with the clients Administer needs analysis/ skill gap assessment and conduct a refresher training Carry out needs assessment and performance reviews to officers Coordinate and cooperate and collaborate with fellow coaches serving a shared customer base to ensure a seamless customer experience Coordinate with Recruitment, IT and liaising with HR team Maintains knowledge and understanding of company policies and procedures Minimum Requirement Qualifications: Key Skills Excellent public speaking skills Excellent active listening, negotiation and presentation skills Strong customer service orientation The ability to build a productive and highly-engaged work environment Ability to adapt in a fast-paced and changing environment Ability to work independently and take responsibility for seeing thing through to completion Attention to detail Education and/or Experience Bachelor's/College degree 2-3 years of experience working as a Trainer in a BPO setting Job Type: Full-time Job Type: Full-time Benefits: Health Insurance Dental Insurance Life Insurance Paid Leave Paternal / Maternal Leave Paid Overtime Opportunities Other

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Legal Form: Inc

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