Enhance

About Enhance

Job Title: Customer Service Executive Company: Enhance Fitness/ Gym Nation Location: Dubai, UAE Start Date: Immediately - March 2020 Package: TBD Benefits: Residency and Work permit, Health Insurance, Flight to country of origin every (2) years Term of Contract: (2) Years Renewable Job Description Primary Purpose of the Position The CRM exec will work with the remainder of the Sales and Client management team to achieve the departmental objectives. Reporting to the Head of Customer Service based in Dubai, the exec will be responsible for ensuring client satisfaction with the service, in addition to making sure new clients understand the program as well getting feedback regarding their sessions, the exec will need to manage and retain existing clients ensuring timely renewals of packages. The exec will also need to work collaboratively with other team members to ensure business requirements are addressed and pro-actively propose new solutions for the business. The exec will ensure excellence is customer service that reflects the brand ethos and presents the strive to provide the best brand experience to consumers. Responsibilities · Developing and maintaining relationships with current clients on a name to name basis. · Performing all basic system transactions pertaining to billing and contracts. · Notifying Head of CS of any clients’ complaints or grievances and assisting in appropriate response. · Being knowledgeable of all products and programs and building value · Being responsive to member feedback and complaints and working towards timely resolution. · Consistently looking for opportunities to gain new clients and elevate service levels. · Actively build a network of contacts through prospecting and referrals. · Prepare daily, weekly and monthly reports · Work closely with Head of Trainers to identify trainers with gaps in schedules and match them with new client prospects Candidate Requirements Degree · Required: Bachelor's, Business or Marketing or Sales or equivalent experience · Previous experience in sales (specifically within Fitness, F&B, Hotel Services or other Consumer Service industries is a plus) Language - English // Written and Spoken is a must - Arabic is a significant plus How to Apply Candidates should submit their - CV - Cover Letter Subject: CS Exec Who We Are Enhance Fitness is a technology company in the UAE and has since revolutionized the fitness industry. We offer top certified trainers on demand via our app at customers’ convenience. Be it their own home, a park or even our partner gyms, clients can access a PT session anywhere anytime. But the benefits don’t end there, we are comparably the most competitively priced sessions in the market and our offering continues to expand from general fitness to yoga to swimming. Our team has grown from our founder to 40+ strong and we continue to expand our operations in Dubai and Abu Dhabi. If you are a go-getter, can doer, driven entrepreneur spirit that can wear many hats and take on any task then this role is for you. No two days will be the same and each challenge will come with its own unique problem solving! The rewards will be great, as part of a fast-growing tech & fitness sector you will be exposed to the latest innovations in fitness and will have the room to grow the brand with us and be part of the team that started the fitness revolution in the region and soon beyond. Find out More about us - Download the app: Enhance Fitness - Visit our website: http://www.enhancedxb.com Job Types: Full-time, Contract Salary: AED5,000.00 to AED12,000.00 /month

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