Emtelle

About Emtelle

Job Title: IT Support Technician Department: IT - Hawick Vacancy Code: GC02 Requirement Overview Reporting to the IT Manager, this position is for a motivated, self-driven & competent IT Technician to join a busy IT team supporting the running and maintaining of our Group wide IT infrastructure (both on-premise and cloud based). A new role for a motivated, self-driven & competent IT Technician to join a team managing support contracts & projects comprising of infrastructure configuration, desktop imaging, deployment, relocation, backup, security and support. Additional training, qualifications and certifications provided to enable you to grow within the IT Technician role allowing you to complete larger and more complex projects. Role and Responsibilities 1) Experience in installing, configuring & supporting Windows Operating Systems 2) Configuration & maintenance of enterprise servers. 3) Supporting Laptops & Desktops in a Domain environment 4) Supporting various Microsoft products including Office 365, Exchange online & SharePoint 5) Competent in upgrading and diagnosing Laptops / Desktops 6) Configuring / troubleshooting network infrastructure issues. 7) Providing 1st/2nd line support to technical issues raised by users. 8) Documenting incidents and solutions. Answering incoming calls, logging tickets, providing telephone and or remote support to solve user problems/requests 9) Working on new projects, configuring systems in the office for remote and on-site setup 10) Completing software & hardware implementations, incl. upgrades Person Specification The successful candidates will need to demonstrate on a sustained basis in their employment the following. 1) A high standard of proficiency in IT Systems and Desktop Hardware and Software support. 2) Understanding and adherence in following both written and verbal work instructions. 3) To communicate clearly with existing staff at Emtelle and potential external partners, in respect to activities processes and methodologies employed in the department. 4) Highly self-motivated, disciplined and organised. 5) Time Management, they will deliver a high and sustained standard of attendance and timekeeping. 6) Able to work effectively in a demanding environment. 7) Focused on delivery and cost management. Experience 1) IT systems and support experience in a comparable environment and disciplines i.e. Manufacturing: Desirable 2) Computer literacy in MS products 3) Administering Windows server (AD, DNS, DHCP, Group Policy) 4) Experience administering MS SQL Server 2012 (incl. SSIS and ETL packages) 5) Experience of 1st/2nd line support of ERP systems. 6) An understanding of networking practice and principles, including VLANs, Routing and Layer 3 switches. 7) Experience supporting Office 365 including Exchange online. 8) Experience maintaining backup and disaster recovery. 9) Experience with Hyper-V Virtualisation (incl. Failover Clusters). 10) Experience with SAN storage devices. 11) Experience with AZURE technologies e.g. AZURE backup. Skills 1) Desktop / Application support systems: Essential 2) Sense of urgency in completing tasking to required targets in terms of output quality and time. Essential 3) Ability to work as part of a team: Essential 4) Ability to respond positively to instructions given as part of delivering a high-quality IT Service: Essential 5) Hold a UK Driving license 6) Experience in IT Support 7) Good communication skills via phone support & onsite works. 8) Motivated to find answers, solutions and satisfy customer issues/requests 9) Willingness to make a positive contribution in a flexible, busy and motivated team 10) Ability to communicate effectively with fellow Emtelle colleagues and suppliers: Essential 11) Ability to communicate effectively with and respond effectively to Supervision: Essential 12) Highly self-motivated, disciplined and organised. Essential 13) Time Management, they will deliver a high and sustained standard of attendance and timekeeping. Essential Benefits: On-site parking Life insurance Company pension Reference ID: GC02 Job Types: Full-time, Permanent Salary: £35,000.00 /year Experience: IT Support: 3 years (Preferred) Education: Diploma of Higher Education (Preferred)

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Company Info

Legal Form: GmbH

Company Type: Tochtergesellschaft oder Geschäftsbereich

Company Size: 51 - 250

Revenue: 25 - 100 billion (USD)

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