Ellucian

About Ellucian

Employee Type: Full - Time At Ellucian, we’re motivated by a mission. Higher education is facing profound change. Shifting demographics and cultural perceptions, combined with declining support and rising expectations, are forcing colleges to do more with less. That’s where we come in. As true believers in the power of education to transform lives, we’re dedicated to helping all our customers thrive—not just survive—in these challenging times by transforming their institutions from the traditional paper-based colleges of yesterday to the agile, connected campuses of today. From cloud solutions built on world-class infrastructure to powerful analytics that drive successful planning, we lead the industry in building enterprise-class solutions tailored to institutions around the world. Our passion and commitment for learning and continuous improvement drive us internally, too. From professional development to flexibility and work-life balance, we give our global employees the tools they need to succeed so we can all grow together. Job Responsibilities & Requirements Essential Duties & Responsibilities, may include: Provide and manage IT incident management support including priority ratings, communications (multiple platforms), coordination, tool management (e.g. Service Now/Status Page), and related documentation Assist to drive Service Now Incident Management related integrations with other internally utilized systems and communication channels Provide general support and coverage for the Change Management process. Assist in the development and documentation of Incident and Change Management policies, standards, and processes/work flows and enforce them with stakeholders Develop metrics for tracking incident and change process performances including metrics to identify Problem issues and resulting tickets Development of status reporting and training materials for internal stakeholder usage Participation in an on-call rotation schedule in coordination with US office hours Required Skills/Knowledge/Experience: Experience with ITIL principles and concepts pertaining to Incident, Change, and Problem Management. Service Now experience Professional presence and ability to present concepts, status, etc., to business and IT audiences. Can operate, seek consensus, and make decisions without constant supervisory presence. Proven customer service skills. Clearly and effectively express ideas verbally and in writing. Ability to explain technical issues in business terms. Ability to communicate effectively and appropriately with peers, other Ellucian teams, vendors, and clients. Desired Skills/Knowledge/Experience: Capable of working on multiple initiatives and priorities in a deadline-driven environment. Collaborative team experience with superior problem-solving skills. Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 1001 - 5000

Revenue: 0.5 - 1 billion (USD)

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Job Ads found: 871

Job Ads per Month: 18.1

Hiring Locations: 35

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