Elite Flooring

About Elite Flooring

Elite Flooring, Inc. is a leading floor covering contractor based in Atlanta, GA with regional offices in North Carolina, Tennessee, and Florida. The company sells and services, New Home Builders, Commercial & General Contractors, Multi-Family new construction and existing apartment communities among other account types and has a track record of proven success since 1996. Synopsis: We have an immediate opening for the full time position of a Customer Service Representative. This person will work directly for the VP of the multifamily division in conjunction with the Business Development team. They will focus on scheduling relay installations and warranty coordination for apartment complexes. The primary function of this position will be communicating with Property Managers, Maintenance Managers, and Leasing Agents, to take orders and then input the data into work orders in Solomon. The secondary function will be to support the Business Development team. Other functions include answering all incoming calls for multiple offices and forwarding calls to the appropriate person, assist AR with invoicing, mail out invoices to the customer, preparing a nightly report with the next day’s installations, order office supplies, and additional tasks as needed. A general knowledge of flooring materials and installation methods is beneficial; however, thorough understanding of flooring types or processes is not necessary. Training on all types of materials and installation methods along with Elite’s proprietary software will be provided. Strong phone and email communication as well as the ability to multitask in a hectic environment are required. A strong sense of urgency and desire to creatively resolve problems is required. Installation: Managing installations is a combination of organization, paperwork, and communicating with Elite’s Quality Control and the Installation Department. The process begins with taking orders from our customers, confirming quantities, creating work orders, and confirming schedules. Forethought and conceptual problem solving skills are required to accommodate clients and reduce the risk of installation delays. Requirements: Must be highly organized and efficient with excellent telephone and interpersonal skills. The desire to take initiative by anticipating customer needs. Ability to pull information from multiple sources to create work orders. Desire to seek out the most efficient and effective way to solve problems and complete tasks. High quality standards and confidence. Good typing, Word, Excel, and Outlook skills required. Strong communication skills and attention to detail. Ability to learn the company’s scheduling/accounting/inventory software. Salary & Benefits Salary will be commensurate with experience. 401k with company contribution of $0.50 on the dollar up to 6% for matching. First year 12 days paid time off. After Second year 18 days paid time off. Medical and Dental paid by employer at 75% Great corporate culture and working environment. Job Type: Full-time Job Type: Full-time

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