Element Amsterdam Hotel

About Element Amsterdam Hotel

Guest Service Agent/Receptionist (fulltime) About Element Hotel The Element Amsterdam Hotel, a 4 star Marriott property with 160 rooms, built in 2016 and located in the Gelderlandplein Mall in the Zuidas district, is looking for an enthusiastic Guest Serice Agent/Receptionist who shares passion for excellence. The Element by Westin is a brand specialized in extended stay offering spacious bedrooms, modern design with eco-conscious practices. As a team we believe that every person is different; we hold respect to everyone, we value them, encourage their internal development and reward their performance. Hence, our culture is described by the essence of great work. We work together, across boundaries, to meet the needs of our guests. We are a talented international team that believes in working ethics, values and cultures. Our priority is to exceed guests’ expectations in order to accomplish an unforgettable experience during their stay. Job description You keep everything in perfect balance and you are always smiling. You are friendly and well organized. The moment a guest steps in to our hotel, they walk in to a genuinely memorable experience. You are expected to provide outstanding service at all times. You are a true ambassador for the hotel and the guest(s) must feel special by the personal approach and treatment. For this position there is no 9 to 5 mentality. The job requires working morning/evening and weekend shifts. As a great team player, it is important to have the willing to cooperate with different departments when it is needed. Responsibilities The job involves: Check-in of guests and provide general and tourist information to guests, advising or recommendations for trips etc. Providing service during the stay (wake-up service, passing on messages, possibly booking events in the city, printing airline tickets etc.) Monitoring satisfaction during the stay and keeping the guest in house list Carry out simple administrative, secretarial work (emails etc.) and being responsible for gift shop area Finishing the checklist and handling the information list and procedures Checking out guests Adapt individual reservation and registering individual room reservations Requirements and Skills You are an experienced host with passion for hospitality and you enjoy helping guests Experience in Hotel PMS systems Fluent in English, with strong oral and written communication skills (Dutch and other languages is a plus) You have great command of Microsoft Office tools and enjoy working with various computer based programs You have a commercial attitude You are independent, secure and organized You have a great attention to details You are a quick learner and have hands on mentality You are flexible, and most important, stress resistant We offer Good salary and benefits Great worldwide Marriott room discounts Training Discount Health Insurance Join us and become part of the Marriott® family. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve. If you the job description and set of skills reflect upon your personality, please do not hesitate to send your cv and motivation letter to our HR Manager Fenia Taki by email: [email removed].

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Company Type: Beursgenoteerd bedrijf

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