Elegancia

About Elegancia

We are looking for customer service representative to provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction as we have local as well as international clientele. Responsibilities · Manage large amounts of incoming/outgoing calls · Generate sales leads · Identify and assess customers’ needs to achieve satisfaction · Build sustainable relationships and trust with customers through open and interactive communication · Provide accurate, valid and complete information by using the right methods/tools · Handle customer complaints, provide appropriate solutions within the time limits; follow up to ensure resolution · Keep records of customer interactions, process customer accounts and file documents · Follow communication procedures, guidelines and policies · Take the extra mile to engage customers Requirements · Proven customer support experience or experience as a client service representative · Strong phone contact handling skills and active listening · Familiarity with CRM systems and practices · Customer orientation and ability to adapt/respond to different types of characters · Excellent communication and presentation skills · Ability to multi-task, prioritize, and manage time effectively · Intermediate/Bachelors Degree Please ensure to read above description before applying for the Job. Interested candidates can forward their resume to shoes.elegancia at gmail Job Type: Full-time Salary: Rs20,000.00 to Rs25,000.00 /month

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