Easyship

About Easyship

Easyship is revolutionizing the eCommerce space with its sophisticated technology and cloud-based platform. We’ve worked tirelessly to build the most advanced shipping platform to give merchants of any size access to powerful tools to enable their growth. Our team is full of brilliant, dedicated people focused on revolutionizing the world of eCommerce. It's no small task. That's why we're looking for energetic, passionate, and confident team members who can leverage technology to help solve logistical headaches. With headquarters in New York and Hong Kong, and offices in London, Singapore, Taipei and Melbourne, our global team is reimagining the future of commerce. Want to join us? Learn more about our unique culture and current opportunities at careers.easyship.com Reports to: Head of Customer Services Key Relationships: Operations Team, Sales Team Job Purpose: To support all Easyship customers by responding to queries and questions in a timely and effective manner through channels including Email, Live Chat and Social Media. Achieve this by following our internal process whilst continuously identifying process and product optimization opportunities, supporting day to day issues and solving problems in a fast-paced, multichannel environment. Job Responsibilities: First point of contact for Easyship customers through Live Chat, Telephony, Email and Social Media Liaise with couriers and third parties to ensure customers get the best possible experience Collect customer feedback for service improvement and product development Engage with customers to build and maintain long-term relationships and address customer needs Collaborate with internal departments on sales, marketing, product and partner expansion Collect customer feedback for service improvement and product development Ensure we receive positive feedback on all of our review channels, and maintain our high feedback scores Make the customer as successful as possible What you offer: An empathetic approach and a passion to help people Attention to detail Ability to work well under pressure in a fast-paced environment 1+ years experience in a customer service role Excellent communication skills. CRM software knowledge eg Zendesk/Salesforce Strong problem-solving skills and creative thinking Good command of Google and Office Suites What is in it for you: We offer opportunities that will challenge you to solve real business problems, innovate, and grow in ways that you can’t imagine. If you are talented, ambitious, have a sense of adventure, and are interested in building a global business that’s a leader in the eCommerce space, we invite you to learn more about us and join our team. Competitive salary, bonus Equity in the company Generous vacation policy Gym allowance As we expand, the potential to work in one of our international offices Annual all-company Summit in Hong Kong! Working with a first class global team Job Types: Full-time, Permanent Experience: Customer Service: 1 year (Required) CRM Software (Zendesk/Salesforce): 1 year (Preferred) Education: Diploma (Required) Work Eligibility: The candidate can work permanently with no restriction on hours (Required)

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 51 - 250

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Job Ads found: 488

Job Ads per Month: 7.4

Hiring Locations: 11

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