East Midlands Railway

About East Midlands Railway

An exciting opportunity has arisen and we are looking for amazing people to become Train Managers based out of our NEW depot at Kettering! We pride ourselves on delivering excellent customer experience through our customer promise, the Train Manager plays a huge part in that and will provide day to day management of the On-Train operations on our services. You will assist in developing professional, highly motivated and enthusiastic teams on board, whilst ensuring consistent, excellent customer service standards are maintained. Looking after our customers will be your top priority. Our Train Managers must be passionate about delivering high levels of customer service; with a natural instinct for working well with others in this face-to-face role. The Train Manager will: Ensure the safety of customers at all times Provide customers with advice and guidance as necessary Check and verify tickets Supervise all On-Train customer service activities to ensure that high standard is maintained at all times Check equipment, cleanliness and general customer environment for the train to ensure that all is in order Where shortcomings exist take further action by either correcting or reporting faults Be visible to customers and team at all times Manage overall financial responsibility for any cash transactions made on board, and for control of stock and equipment. You will be assisting customers as necessary, providing exceptional customer service at all times, this is on the good days and during times of disruption and busy periods, come rain or shine. This role is shift work based on a rota to provide customer service for all our passengers from the first train in the morning to the last train at night. So you will need to be flexible in order to work the shifts. You do not need to have previous experience working within the railway industry, all the safety critical training is provided to the successful candidates! There is classroom training for all the rules and procedures and then a mentor period out on the station. We are looking for hard working, pro-active and positive people to join our team. The successful candidate will be required to undertake a safety critical medical and drug screening. An element of the safety critical medical is the satisfactory completion of a railway standard colour vision tests. If you are interested, here’s what happens next! The recruitment process is lengthy, but the role is BIG and we are looking for the right candidates with the ability to manage the safety critical/ operational side to the role as well as provide an amazing customer experience to our customers. This includes psychometric testing. There will be an assessment day for successful applicants. If you are successful at the assessment day you will either be offered a role for any immediate vacancies or be placed in a talent pool, for future Train Manager roles. Candidates will stay in the Talent Pool for a maximum of 12 months and during that 12 months, you will not need to apply for this particular role again! As and when we have Train Manager vacancies arise, we will be in a position to pick up the phone and make a job offer! - REMEMBER, you need to pass the assessment first! We currently have several Train Manager vacancies we are looking to fill immediately so do not miss the opportunity to attend if you are shortlisted! Only the highest scoring applicants will make the short list. Please note that applications lacking in detail or depth will not be considered so please make sure you spend time making your first impression a good one!! The assessment day will be taking place on Friday 28th February 2020 at a venue in Leicester. Free train travel will be provided to candidates travelling to Leicester by train. This is a great opportunity to travel on our services, as this will be your working environment should you be successful in the role. Please take every opportunity to understand, observe and do your research on EMR and the role Train Manager. This is a fantastic role, where all the operational training will be given to you, all we are looking for from our candidates, is love for customers, a professional attitude and a great personality with a passion to deliver the best service possible at all times. If you think you have what it takes, we want to hear from you! If you are successful and offered a job with us, you can enjoy a wide range of benefits including a defined benefit pension scheme and free travel on the East Midlands Railway network. You will also receive subsidised travel across the rail network with other train operation companies. As a member of the East Midlands Railway team you will also be able to purchase Friends and Family discounted tickets,

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