Ealing Council

About Ealing Council

The London Borough of Ealing is London's third largest borough, located in the heart of West London and home to more than 340,000 residents and over 13,000 businesses; Ealing is one of London's most successful boroughs at attracting new developments and regenerating its housing stock. Careline Officer You will work under the supervision of the Careline Manager in the Safer Communities and Housing Directorate. Careline has more than 4,000 customers living within Ealing and makes and receives on average 13,000 calls every month utilising the Jontek Answerlink system. It is an accredited service to the Telecare Services Association (TSA) Quality Standards Framework; a feat that the service has achieved since 2013. Careline supports its customers to live independently and with peace of mind by offering both a monitoring and response service. As a Careline Officer, you will play a key role in the delivery of telecare services to residents of Ealing. You will: have excellent spoken and written English that is vital when engaging in all calls received and made from the Careline Control Room have excellent customer care skills hold a clean, valid UK driving licence necessary for driving leased Careline vehicles be required to work 12-hour shifts on a rota basis to ensure a high quality efficient, empathetic and responsive 24-hour service be expected to work collaboratively with Adult Social Care, the NHS and the CCG who refer customers to the Careline service have demonstrable experience of dealing with customers and/or external agencies over the alarm system (Jontek Answerlink) in a high-pressure environment have experience in assessing for and prescribing telecare to deliver positive outcomes for customers can demonstrate, programme and install telecare devices/sensors To discuss this role in more detail please contact Daniel Goldsmith (Careline Manager) on 020 8825 5995. This post is subject to Ealing's enhanced vetting process.

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Company Info

Company Type: Government

Company Size: 51 - 250

Revenue: 100 - 500 million (USD)

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Job Ads found: 642

Job Ads per Month: 13.7

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