Eagle I Security Services

About Eagle I Security Services

OVERALL JOB PURPOSE As an Operations Executive with our company, you will be spear-heading our critical assignments. You will be responsible for operational planning, manpower deployment/management and maintaining client relationship to ensure that agreed deliverables and key performance indicators (KPIs) are achieved as per contractual agreements. DUTIES & RESPONSIBILITIES OF JOB ROLE · Report to Operations Manager · Taking charge of Security Officers · Conduct routine checks on the security personnel to monitor their performance · Ensure that all Security Officers adhere to all rules and regulations of the Company and clients · Maintain the standard of quality that the company has established for each site · Ensure manpower development and training · Ensure the updating and maintenance of the file systems and documentation is carried out effectively at all job sites · Plan and monitor the day-to-day manpower schedule and the operations of the respective sites · Liaise with Finance on wages, billings and payments and with HR on staffing and administrative matters through the Operations Manager · Submit monthly reports and conduct checks of all sites under their responsibility · Conduct weekly site visits to assigned sites (2 times a week) · Conduct silent hour spot checks · Ensure regular security meetings are organised with the clients (At least once a month) KEY RESULTS AREA & KEY PERFORMANCE INDICATORS Key Deliverables Reporting for duty/Covering of shortfalls · To report to office on time (Based on employee’s contract) · Check on shortfall situation/coverage of shortfalls · Arrange for relief officers to be sent to site within 2 hours · Communicate with HR recruitment, other sector’s Operations Executives for manpower arrangements/coverage of shortfalls · Maintain ZERO shortfalls. Avoid or minimize LD imposition · To stand in at site for headcount purpose or at 01 man site if unable to find a replacement Roster Update/Planning · Plan forecast roster by every Wednesday and submit to Operations Manager before 1800hrs · Actual roster to be up by every Monday, to be submitted to Operations Manager before 1300hrs · Approved forecasted roster to be sent to site every Friday. To be acknowledged by site In-Charge(s) · Checking of timesheet, calling up the sites on attendance, update roster. Amended rosters should be updated and sent out to sites/OM timely Site Visits/Daily diary reports · To visit all sites under your charge TWICE a week · Collection of Medical Certificates (MC), Leave application forms etc · To distribute site forecasted roster by every Friday · Submit report to reflect site information/highlight important matters at the end of every shift to OM · Summary of site visit, daily diary and site visit checklist to be submitted to OM every Monday when reporting for duty · Orderly filing of all reports Man Management/Responsiveness · Pro-active in ensuring quality service delivery · Troubleshooting, resolving officers’ conflicts and site problems · To look after the well-being of officers under your charge by engaging them · Ensure that officers at site are performing to standards/expectations · To recognise and reward deserving officers for good work performance · 24 hours operational ready and to respond to all calls (From sites, officers, clients or office) even on rest days · Timely arrival on site during crisis situation · Escalation to respective key personnel (Client and Office) · Prepare and submit reports Client Liaison · Maintain highly engaged relationship with client · Engage client to obtain feedback on officers’ performance · Ensure service deliverables are met · Initiate service recovery, where appropriate · Promptly address all outstanding issues · Raise client liaison form when important issues or matters are discussed and submit to Manager (Head) · Attend to and address clients’ complaints, feedback and queries QUALIFICATIONS, KNOWLEDGE & EXPERIENCE A. Qualifications · Minimum GCE ‘O’ Levels · Applicants with a Diploma in Security Management or GCE ‘A’ Levels will, however, have an advantage · Valid PLRD License B. Experience · At least 2 years of experience as an Operations Executive in a previous agency · Ex-SAF, SPF or SCDF staff in a leadership position C. Skills & Knowledge · Preferably possess a Class 3 license · Relevant experience in the security industry D. Personal Qualities · Well groomed · Highly dependable and able to work independently · Able to deal with uncertainty · Other qualities deemed ideal include; Objectivity, Emotional control, Integrity, Safety management, Professionalism Job Types: Full-time, Permanent Salary: $3,000.00 to $3,400.00 /month Experience: operations: 3 years (Required) security: 3 years (Preferred) Location: Thomson (Preferred) License: Class 3 (Preferred) Security (Required)

Synonyms

Hiring Locations

Headquarters

Loading map...

Company Info

Legal Form: Ltd

Company Type: Government

Company Size: 11 - 50

Job Ad Metrics

Job Ads found: 22

Job Ads per Month: 2.0

Hiring Locations: 1

Data Info