EVANTAGE HR

About EVANTAGE HR

Roles & Responsibilities He or she should be a practitioner in the area, focused on core IT Service Management / ITIL functions including but not limited to areas such as problem management, incident management, change management, configuration management, capacity management, service level management. Develop ITIL subject matter expertise and therefore maintain, improve, integrate, measure, and report on operational processes performance of the account being under his/her responsibility Heavily involved in process evolution and documentations, to develop and implement a continual service improvement cycle across all operational processes Acting as single point of contact for customer operational issues/concerns related to the account under his/her responsibility Maintain day to day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of Service Management issues which arise in connection with IT Services Management Re-engineer work flows and engagement models creating efficiencies and delivery standards Follow the company IT Service Management procedures and measurements to meet quality, satisfaction and other business objectives. Provide effective mentoring and help to more junior colleagues which engages, motivates them and develops an excellence culture in ITIL process management Build professional relationships with key business partners and peers in Service Operations functions. ITIL knowledge is a plus Knowledge of the following subjects would be required: University degree in IT Discipline or equivalent in years of progressive experience in IT environment. Minimum 2years of IT operations/service management/delivery experience required Working knowledge of ITIL Service Management framework. Ability to communicate with multiple levels of an organization, including interaction with senior level business partners and with the customers. Ability to work in tight deadlines and the ability to maintain focus whilst under pressure. Having a strong character, can do attitude and possess a quality driven and customer focused mindset Ability to identify problems and work to resolution (see things through) and motivate others to complete tasks on time. QUALIFICATIONS Education: Bachelors in computer application-BSCS/BSIT/BSCOE and other related courses

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Company Type: Private

Company Size: 11 - 50

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