ESP Global Services

About ESP Global Services

Desktop Support Engineer, Hong Kong ESP Global Services are currently recruiting a Desktop Support Engineer to join our team based in Hong Kong. Employed by ESP you will be based onsite at one of our valued customer sites located in Hong Kong. We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service. This role will be working Monday – Friday 9am-6pm ESP offers a basic salary between 18,000 – 22,000 HKD x 13 months + private medical + access to ongoing training and career development. A snapshot of what you will be doing: Lead country stores retail infrastructure / project executions Partner and work closely with SME’s/Solution Architects/functional business users for the deliverables Act as a business liaison with Business and translate the retail business requirements into IT requirements Collaborate with multi-functional teams and projects to ensure timely deployments IMAC Support – Retail IT equipment Install/Move/Add/Change Track and resolve customer incidents and requests through the ServiceNow ticketing tool Shipping, receiving and disposal of Retail IT equipment’s i.e. POS, Scanner & printers. Smart Hands support to assist other support groups such as networking, server and telecommunication teams Engage and work with third-party vendors as required for the projects Partner and work closely with local business team What are we looking for? At least 2 years of experience in Retail Domain Min of 3 years’ experience in IT project delivery and minimum 5 years of work experience Windows hardware and software troubleshooting skills and experience Ability to do in-depth research and troubleshooting for complex technical issues Ability to complete all work tasks with minimal supervision Excellent time management skills to prioritize workload Experience supporting Windows based Retail OS & applications, Cashdrawer, Video camera equipment, printers and the following PC hardware manufactures: HP. Basic understanding and troubleshooting of Camera, LAN and WAN infrastructure, including on-site servers, WAPs, switches, routers. High level of flexibility and the ability to positively respond to changes in work requirements Ability to operate and communicate effectively while under pressure is essential Ability and willingness to learn new technologies Willingness and skills necessary to determine the solution & root cause of issue Remote troubleshooting experience Please apply now to be considered. We will endeavour to get back to all applicants by phone/email. Reference ID: DSE-HongKong Job Types: Full-time, Contract Salary: $18,000.00 to $22,000.00 /month Experience: Desktop Support: 1 year (Preferred)

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Company Info

Legal Form: BV

Company Type: Private

Company Size: 501 - 1000

Revenue: 25 - 50 million (USD)

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Job Ads found: 278

Job Ads per Month: 6.2

Hiring Locations: 15

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