EMIS

About EMIS

Your new role We're the UK leader in connecting healthcare technology. Our innovative systems, software and services enable a patients' whole-life medical history to be safely and securely shared by healthcare professionals across all healthcare settings; from GP surgeries to high street pharmacies, community care, hospitals and hospices. On the back of significant investment, we have two brand new Service Desk Agent positions to Support a new release platform. This is a fantastic opportunity to be involved with the latest EMIS products, and will suit a natural problem solver with a desire to learn more about new technologies. On a daily basis, you’ll log, investigate and successfully resolve customer issues within agreed timescales. Logged issues are received via both phone and email, and may be a simple first time fix or could require a remote log in to customers machines. You’ll deliver exceptional customer service, empathising with our customers, keeping them informed of the status of their incident, whilst always focusing on delivering the best solutions. What you’ll bring These are the skills and experience you’ll need to set yourself up for success for this role, however we’d still love to talk to you even if you don’t tick all of them; Exceptional customer service skills Basic IT knowledge Knowledge of applications and configuration would be advantageous Helpdesk experience would be beneficial Confidence working to SLA’s What we’ll give you Not only will you get the opportunity to work with and learn from a great group of people, you will also have the chance to progress within the business. You’ll build close working relationships with customers and know that what you are doing is genuinely assisting healthcare professionals provide better, faster and cheaper patient care. Alongside this you’ll be issued with a fantastic benefits package which includes lifestyle benefits like gym discounts, car leasing deals, a cycle to work scheme and even free fruit all week! You’ll also get practical things like 25 days holiday, a contributory pension, lifestyle savings and a healthcare cash plan, so whenever the time comes and you need some help with your health, we’ll make sure you’re not out of pocket and life assurance to give you some peace of mind. Free on-site parking is available at the office, which is also a short walk from the train station and local bus routes. Core hours for the role are Monday to Friday between the hours of 8am and 6pm, with an element of flexibility required. So if this snapshot of the role looks interesting, click apply. If you don’t apply now, the job may vanish, but don’t panic; sign up for our job alerts and we’ll keep you updated.

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