ECS

About ECS

ECS is seeking a Telecom Provisioning and Billing Analyst to work in our Arlington, VA office. Job Description: Research and identify potential vendors and new product solutions. Work closely with local contacts and vendors to coordinate overall logistics and scheduling of circuit buildouts, install, and turn‐up. Monitor, track, update, and escalate circuit requests and vendor support as necessary. Validate information accuracy on communications and documents and perform updates as needed. Perform data entry tasks, including updating billing information in the telecom expense management system using raw data and hardcopy invoices as necessary. Identify and resolve billing disputes in a timely manner. Analyze billing and usage data to identify potential cost savings. Assist with troubleshooting data circuits and mobile wireless services. Required Skills: Bachelor’s degree 3–5 years’ experience in the primary requirements for the position. Must be comfortable with engaging and facilitating frequent verbal and written communications between peers, vendors and internal customers. Ability to multi‐task and meet project deadlines. Ability to create progress reports, spreadsheets, pivot tables, and charts using MS Word and Excel. Ability to create physical drawings using MS Visio. Ability to create and edit presentations and documents using PowerPoint and MS Word. Experience with ordering and provisioning various circuit types, to include but not limited to, wireless, dedicated circuits, broadband (DSL/Cable), and POTS lines. Experience with tracking LEC and contractor communications/timelines to validate circuit installs and/or repair completion. Knowledge of physical and technical requirements involved with circuit provisioning. Experience with coordinating logistics and deployment of services with vendors, internal customers, and local agency contacts. Experience with telecom buildout processes related to equipment requirements, cabling, and physical modifications to plant/building. Experience with requesting the disconnection of broadband (DSL/Cable) and wireless services, and coordinating equipment returns. Experience with troubleshooting Tier 1 broadband and wireless technical issues related to provisioning. Experience with researching suppliers and services and creating summaries and comparisons from this information. Experience with deploying and supporting wireless devices including but not limited to iPhones and MiFi hotspots. Manage SharePoint to track project status, billing records, vendor management, and telecom assets. Experience with reviewing usage history to identify underutilized circuits to reduce costs. Experience with disputing unwarranted charges. Experience with creating new and update existing work instructions. Experience with ticket management systems. Candidate must have excellent analytical, organizational and communications skills. Experience with creating detailed and high‐level reports for various audiences. Desired Skills: Experience with Winbill 32 Application or other relational databases. Experience with working with the Verizon Networx Customer Management Portal. ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans. ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 2300+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 1001 - 5000

Revenue: 100 - 500 million (USD)

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Job Ads found: 4387

Job Ads per Month: 115.4

Hiring Locations: 136

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