ECI

About ECI

ECI is looking for an IT support technician who is responsible for providing front-line end-user support to employees, technical assistance to questions and problems and to ensure that requests for escalated support are dealt with promptly and appropriately. The Technician shall install and maintain computer hardware, software, and networks and install and configure PCs and associated peripherals. ***Location shall be Germany, Oberursel. Responsibilities Serve as the first point of contact for customers seeking technical assistance Perform remote troubleshooting through diagnostic techniques and pertinent questions Troubleshoot hardware, software, and networking. Conduct troubleshooting as problems occur with hardware/software Receive and understand the client requests/issues Provide individual training and support on request Provide service to employees with all regards to their hardware and software issues Document problems and their solution in the company's ticketing system Maintain current and accurate inventory of technology hardware, software, and resources Properly escalate unresolved queries to the next level of support Tracking, routing and redirecting problems to correct resources Follow up with customers to ensure issue has been resolved Identify and suggest possible improvements in procedures Gain feedback from customers about computer usage Requirements: Knowledge of relevant call tracking applications Knowledge and experience of customer service practices Related experience in troubleshooting and providing help desk support Be familiar with hardware (Lenovo and Dell) and In-depth knowledge of services and OS with troubleshooting of multiple Operation Systems (Windows 7, Windows 10) - MUST Wide knowledge with MS Office / Cloud 365, Printers and peripherals, end-user configurations - MUST Basic knowledge with Active Directory - MUST Basic knowledge on virtualization & Storage - MUST Basic Knowledge with Information Security Systems such as: Symantec Endpoint Protection, PGP - MUST Basic knowledge on SCCM or other deployment software At least 3 years' experience working in a global company - MUST Fluent German and English language skills - MUST Good communication skills (excellent written and verbal skills) Personal accountability A quick learner High customer orientation and cool-tempered Multi-tasking and ability to prioritize by objectives Can work as a team player

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Company Info

Legal Form: Ltd

Company Type: Private

Company Size: 51 - 250

Revenue: 100 - 500 million (USD)

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Job Ads found: 588

Job Ads per Month: 12.5

Hiring Locations: 22

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