DuPage County Government

About DuPage County Government

Posting No.: 2193 Closing Date: 3/10/2020 Department: Information Technology Hours: Full-Time: Monday-Friday 8:00 a.m.-4:30 p.m. Salary: $52,000-$55,000 annually There is one (1) position open at this time. Responsibilities include: Provides Countywide support for cellular service Utilizes vendor portals for the management and maintenance of voice services Accountable for cellular inventories, audits and break-fix requests Responsible for third party telecommunications applications and deployments Participates in cellular and wireline telecommunications special projects and meetings Maintains accurate cellular and wireline databases as required Utilizes Help Desk ticketing system to fulfill customer requests for cellular or wireline service, accessories and upgrades Ensures privacy regulations are followed when reviewing proprietary IT Telecommunications information Provides call accounting usage reports for cellular and landline service as required by County departments Assists with activities and duties relating to the current wireline telecommunications system Assists with activities and duties specific to VOIP unified communications system Stays current with Telecomm technology and infrastructure Requirements include the following experience or equivalent combination of training and experience: An Associate’s Degree Three (3) years of experience with cellular technology including implementation services and maintenance of cellular phones Physical requirements: Exerting up to 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Use of arm and/or leg controls requires exertion of forces greater than for sedentary work. The preferred candidate will have: Experience with Apple and Android operating systems Knowledge of Mitel MiVoice Enterprise Business System Knowledge of mobile device management procedures for mobile email client Experience with third party fax applications Exemplary customer service skills Proficient in Microsoft Office A pre-employment background check is required. Applications for this position accepted until 3/10/2020.

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