Dermapure

About Dermapure

With a vast network of clinics across Canada, Dermapure has become the Canadian leader in aesthetic medicine. Its mission is to educate patients on the best practices in the field of skin health and beauty and to provide them access to the most innovative, non-invasive, rejuvenation treatments that deliver visible and natural results. Dermapure’s holistic approach combines advanced technology, topical cosmeceutical products and nutritional supplements to prevent and correct signs of aging. Its team of physicians and experienced professionals use unique and standardized protocols to improve all aspects of the skin on the face and body resulting in healthy and beautiful skin. Holding strong its core values in daily life: kindness, respect, mutual-assistance and courage, the Dermapure team has the well-being of patients and their needs at heart. Active listening, communication, collaboration and integrity are present in every action and decision – the corporate culture and the customer experience are unique at Dermapure. Dermapure is part of the Functionalab Group. To know more about Functionalab Group and partnership opportunities, visit: www.functionalabgroup.com Under the supervision of the Clinic Director, the VIP Care Consultant is responsible for managing client consultations by advising, educating and guiding clients towards a personalized treatment plan, following to the company's standards. Main responsibilities: 1. Consultation management · Mastering our sales, service and operational processes. · Assess client needs and propose an appropriate treatment plan. · Monitor and follow up on the files of clients met during consultations. · Consult and educate prospective patients on treatment plans, and information on our doctors and services. · Plan and coordinate client appointments for the treatment plan. · Engage and respond to inquiries via email, phone, and face-to-face consultations with current and potential patients from initial inquiry to follow-up after care. · Monitor and follow up on prospective patients. · Educate patients on proposed treatment care plans, manage interactions with patients both pre and post-phase. · Work closely with the Doctors/Clinicians and be involved in all aspects of the client experience. · Evaluate all levels of patient care to ensure the quality of care meets Brand standards. · Represent the organization with a positive and professional image in all levels of operation, internal and public. 2. Administrative follow-up · Book prospective clients via phone, email and online appointments. · Administrative duties, such as filing, and tracking sales and client info and demographics. · Prepare and maintain consultation statistics for management. · Assist front desk in answering phones, scheduling patients, and check patients In and Out. · Act as a support to the director, as needed. Required qualifications and professional experience: · Diploma of professional studies in aesthetics or diploma of college studies. Any other combination of education and relevant experience will be considered. · At least five (5) years of sales experience. Required tools and software: · Proficiency in Microsoft Office software suite. Required personal skills · Demonstrate team spirit and collaboration. · Excellent interpersonal skills and ability to fully understand the client’s needs. · Excellent relationship-building and communication skills. · Motivated and results-oriented. · Demonstrate initiative and autonomy. · Candidate must posses a professional demeanor, polished and poised in appearance, with excellent customer service skills. Job Type: Full-time Experience: sales: 5 years (Preferred)

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Company Info

Legal Form: Ltd

Company Type: Private

Company Size: 51 - 250

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Job Ads found: 223

Job Ads per Month: 6.0

Hiring Locations: 19

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