Delta

About Delta

As a Customer Experience Specialist, you will join a service and sales focused team in high energy call center environment, focused on listening to, caring for and connecting with customers. In this position, you will answer calls in an efficient, courteous and accurate manner, while assessing customer needs and offering solutions and additional products. Ideal candidates should demonstrate the desire to make our customer's travel not only superior but memorable. This position is full-time with comprehensive health and wellness benefits, generous profit sharing program, 401k with an automatic 3% company contribution plus 6% matching contributions and Delta's industry-leading travel privileges (free flights!). Successful candidates will form a hiring class scheduled to start in X in our Minneapolis Customer Engagement Center. Life at our Minneapolis Customer Engagement Center: Relaxed dress code including jeans Centrally located Minneapolis and St. Paul, with access to an extensive public transportation system to get to/from work Free airport parking with free employee shuttle to the airport and a secured workplace Large Delta Campus with many opportunities to further your career and get involved Upbeat and caring culture with regular team building and volunteer events including Relay for Life, Habitat for Humanity, Polar Plunge, Bedrace for Bridging, Red Cross Blood Drives and Pride Short drive to the Mall of America with excellent restaurants, shopping and entertainment Discounts on MLB, NBA, NFL, NHL tickets, Great Wolf Lodge Bloomington discounts, MN Renaissance Festival, Nickelodeon Universe, Sea Life Minnesota Aquarium, Valley Fair and more through Delta Perks! Discounts on MLB, NBA, NFL, NHL tickets, Great Wolf Lodge Bloomington discounts, MN Renaissance Festival discounts, Nickelodeon Universe discounts, Sea Life Minnesota Aquarium discounts and Valley Fair discounts. Como Zoo has free admission Job Summary: Customer Experience Specialists connect with customers via phone and create an experience where customers know they have been heard and understood and feel valued and important, which is accomplished by: Effectively listening Quickly identifying and owning customer issues Actively search for solutions to problems Making quality decisions Interacting with a globally diverse group of customers and colleagues Specialists consistently sell travel related services, including car rental and credit card vendor partner products. Customer Experience Specialists demonstrate strong verbal and written communication skills, a professional attitude, excellent dependability, the ability to handle stressful situations, possess strong computer skills, flexibility in a fast-paced environment, and the ability to learn and react quickly. Specialists must understand and adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements. Employees will have future opportunities to progress to specialty teams that respond to customer escalations or resolve complex international ticketing issues. As Delta continues to offer new ways for our customers to connect with us, Specialists may also have opportunities to assist customers via Twitter, Facebook or other emerging social media platforms. PowerPoint Presentation To be offered employment with Delta Air Lines, you must successfully pass a pre-employment background check and drug test. Compensation and Training: The starting pay for this position is $15.15 per hour. Additional step increases occur at 6 months ($15.31), 1 year ($15.48), 1.5 years ($16.09) and 2.5 years ($17.16). Annual step increases continue through 10.5 years to the current max of $32.29 per hour. Successful candidates will participate in a comprehensive classroom and on-the-job training. Classroom training includes instruction, observation, exams and performance measures. The employee's schedule during new hire training will be Monday through Friday with weekends off. After training, we will assign new employees to a shift that may be significantly different than your training shift and will include two consecutive days off likely midweek. New employees will remain on that shift until the employee is eligible to bid on a shift they select. New hires are eligible to bid on a new shift during the first shift bid following completion of new hire training. Employees shift bid on preferred shifts every 3-4 months. New hires are often awarded PM shifts with midweek days off until they are able to hold different shifts based on seniority. Delta is a 24/7 operation, and we will always have customers that need us. https://www.youtube.com/watch?v=d9WqBvTiWE0&list=PLwcGJbNwoJpecQIEVmotspM-Lh-oSrhWX&index=2

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Company Info

Legal Form: co

Company Type: Dochteronderneming of bedrijfssegment

Company Size: 251 - 500

Revenue: 0.5 - 1 billion (USD)

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Job Ads found: 1939

Job Ads per Month: 40.4

Hiring Locations: 58

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