Damien Center

About Damien Center

Job Title: Office Manager Department: Damien Cares Medical Clinic Reports to: President & CEO Status: Full-Time Equivalent – 37.5 Hours Position Summary Responsible for the general operation of the clinic office. Will oversee supplies, invoices, billing and other financial needs in conjunction with the Director of Finance. Will oversee provider relationships and other staff needs to assure effective operations of administrative functions. Required to produce management-level reports. Key Job Responsibilities Assesses business processes within the clinic setting, including effective scheduling to maximize patient show rates. Responsible for review and update of policies and standards to guide the operation of the office Assesses facility and equipment needs and makes recommendations for changes as appropriate. Assures cost-effectiveness of vendors and secures new vendors as appropriate. Ensures office efficiency is maintained Handles patient account processing in collaboration with the contracted billing company Ensure that results are measured against standards, while making necessary changes along the way Maintains an active knowledge of grant scopes of work and oversees effective grant expenditures Maintains ongoing positive relationships and communication with clinic providers. Acts as the lead in coordinating orientation and training for new providers in the clinic, including effective knowledge of the Electronic Medical Record, Policies and Protocols, and overall agency programs. Assesses that the patient experience and customer service within the clinic and recommends changes to improve the overall quality of care. Ensures all required records and applications are maintained and submitted in an accurate and timely manner and in compliance with state and federal regulations Coordinates with credentialing services and 340B staff to allow for maximization of revenue Recruit, hire and facilitate training of new employees Experience A bachelor degree or equivalent Three years of experience in office administration desired Office management experience required Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint

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