Daman

About Daman

General Description: Handle Daman network providers’ calls and provide the appropriate assistance and guidance Main Duties: Register, follow-up and close providers’ complaints related to authorization issues in MedNext Customer Service Module with focus on accuracy and efficiency Observe efficiency and accuracy in answering providers’ calls based on the general guidelines available Resolve issues within the unit as per the agreed selection criteria prior to channelling them to Authorisation units through MedNeXt issue Act as liaison between the medical providers and Authorization and Case Management Department Ensure that medical ethics are always respected while fulfilling tasks Provide world class customer service to internal and external customers Assist the Call Centre Agents in their medical inquiries and communication with Authorisation department Implement policies and procedures as per published guidelines Act as Authorisation support by processing requests, if necessary Skills Experience in customer service handling customer queries and grievances is preferred Experience in medical insurance or health care industries is an advantage Bachelor’s degree in any paramedical field (Pharmacy, Dental, Nurse, Radiology, etc.) Certification in medical coding systems is a plus Education Pharamcy, Dental, Nurse, Radiology

Synonyms

Technologies (from Job Ads)

Hiring Locations

Headquarters

Loading map...

Company Info

Legal Form: Inc

Job Ad Metrics

Job Ads found: 28

Job Ads per Month: 1.6

Hiring Locations: 2

Data Info