DSI

About DSI

Company Overview: DSI is a Canadian software company founded in 2009 and located in Vaughan, Ontario. At DSI we provide Application Design / Development as well as Consulting Services. General Accountabilities: Your duties and responsibilities will include those related to customer service operations such as responding to customer inquiries and to provide support for a cloud based software application. The job will also include assisting management in various operational tasks. Specific Accountabilities: · Responding to customer enquiries in a courteous and timely manner. · Document all inquiries/issues and work with development (production/IT) team to solve customer related technical issues. · Participate in various events. · Other administrative duties as required. · Work out of our office in Vaughan (Dufferin / 407) Required Knowledge, Skills and Abilities: Advanced working knowledge in the MS Office Suite and Google Productivity Applications or equivalent. Advanced working knowledge of social media platforms. Extensive experience working in customer service environment Communication skills (both written and oral) Strong analytical and problem solving skills Able to work under pressure Flexible and adaptable Thrives in a fast-paced environment Excellent interpersonal and conflict-management skills Ability to work independently and as a member of a team We thank all applicants for their interest, but advise that only those selected for an interview will be contacted. DSI is committed to fostering diversity. We welcome all applicants that will contribute to the further diversification of our staff (women, First Nations people, persons with disabilities and visible minorities). Job Types: Full-time, Permanent Experience: customer support: 2 years (Required) Job Duties: Answer incoming customer inquiries Record and modify customer information within the database Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies

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Company Info

Legal Form: GmbH & CoKG

Company Size: 11 - 50

Revenue: 1 - 5 million (USD)

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Job Ads found: 125

Job Ads per Month: 3.9

Hiring Locations: 10

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