DPV Health

About DPV Health

Position Description Interpreter – Arabic Award or EBA: Health & Allied Services, Managers and Administrative Officers Classification/Grade: Clerical Worker Grade A Directorate: Client Experience Reports to: Operations Manager – Language Services Direct Reports: None Our vision is ensuring the health and wellbeing of our community. Our values are: Persistence Integrity Compassion Respect Responsiveness Role Description This position contributes to the success of DPV Health by operating primarily as an interpreter within the Language Services team some administrative support may be required for the coordination and management support for the language services operations. This position is responsible to provide interpreting services (on-site, telephone, off-site) to clients, clinicians and practitioners across the organisation. Key deliverables for this role are to provide interpreting that is relevant, timely, professionally conducted and maintains a client focus, a vital role in enabling Turkish speaking clients to access DPV Health services, Roles Key Accountabilities Service Delivery Ensure interpreting is conducted in a professional manner as per industry and DPV Health codes of conduct Support service delivery or communicating changes to bookings (including absences either planned or unplanned) effectively to all stakeholders Demonstrate flexibility to support client preferences by providing interpreting either on-site, off-site or internally via telephone Support DPV Health workers to facilitate client bookings Work collaboratively with key stakeholders Reporting, IT & System and Analytics Basic Microsoft office suite (Outlook, word, excel, power point) Ensure timely feedback regarding booking statuses is provided to the Language Services Administrator Ensure efficient and accurate management of allocated bookings and timely notification to the Language Services Administrator of an inability to service Doc no: PDINF002 Doc Name: Client Services Manager PD Doc Owner: Human Resources Effective: Jan-2019 Review Due: Jan -2020 Version No V1 Collaborate with key stakeholders to contribute to the development, implementation and monitoring of DPV Health language services and related quality improvement initiatives including using interpreters and issues related to cultural awareness Actively use and promote the use of DPV Health systems such as DIBS, TRAK, eCase, VHIMS, MyBookings, ESS, e3, Gemba, Trim and others Financials, Budgets, Target, Funding Identify opportunities to enhance the financial sustainability of Language Services Culture, Engagement, Diversity – People Experience Demonstrates behaviours aligned with DPV Health Values and Code of Conduct Participate in regular supervision, annual work plans and annual performance reviews Actively participate in all required training, inductions and development Actively participate in and attend organisationally required meetings in a positive constructive manner. Offering balanced views and seeking solutions Actively supports and demonstrates inclusive behaviour with a zero tolerance for any bullying, harassment and inappropriate conduct Health and Safety Take reasonable care to ensure no risk of harm to self and others in the workplace. This includes immediately reporting any incidents, near miss, hazards and injuries. Comply with relevant Occupational Health and Safety laws, standards, safe work practices, policies and procedures and attend all safety initiatives, improvements & training. Demonstrate safe work behaviours and conducting work in accordance with our safety management system. Risk Management and Compliance – Quality and Accreditation Ensure documentation supports both quality and department standards Actively identify, monitor and manage areas of key risk and lead appropriate escalation and response Actively monitor and improve the quality and safety of their care and services Identify risks as they emerge and proactively addressed new and known risks. Commitment to partnering with clients to facilitate effective engagement and participation. This position description contains the key roles and responsibilities and associated performance indicators for this position. The above list is not intended to be complete. Other tasks may be assigned from time to time to meet the needs of the organisation. Specific actions and objectives of this role will be outlined through the goal setting and review process. DPV Health Requirements Current Victorian Drivers Licence Valid Working With Children Check Disability Worker Exclusion Check Satisfactory Policy Check Travel between sites is required Authority The occupant of this position has authority as per the delegation manual. Key Selection Criteria Qualifications NAATI Certification level – Certified Interpreter – Turkish language Experience, Experience & Skills Service Delivery Experience working as an interpreter in a community setting including work with CALD, Aged and clients with a disability Understanding client needs and providing excellent service Communication and interpersonal approach Sensitivity to issues related to the provision of services in a community of high cultural diversity Utilises interpersonal skills and tools to establish constructive rapport with clients from a variety of cultures, religions and socio economic circumstances Client Focussed Builds client relationships and a culture of trust Planning and Organisation Demonstrated ability to participate in a performance driven environment Industry Ability to work independently and respond to a changing work environment Quality, process improvement and innovation Commitment to maintaining a high standard and quality of work and ethics Self-motivated Ability to work independently and meet agreed timelines Extras depending on the role Competent computer skills Employee

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Legal Form: Limited

Company Type: Non-profit Organisation

Company Size: 501 - 1000

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