DLL

About DLL

Our organisation DLL is a global provider of leasing, business finance and mobility solutions – including vendor finance, factoring and operational car leasing Our asset-based financing programs help our customers to grow their market share, enhance profitability and achieve strategic goals. With our car leasing and other mobility solutions we ensure that our clients address mobility needs of their employees, both for professional and/or secondary-benefit purposes. DLL is a fully-owned subsidiary of the Rabobank, which has the highest credit rating of all privately owned banks, awarded by rating agencies Moody’s, Standard & Poor’s, Fitch and DBRS. Our close relationship with our customers and communities is at the heart of our company culture and made us to what we are today: a healthy and successful organization with secure and stable foundations for all its activities based in more than 35 countries. Throughout our existence, we have grown strongly, steadily and profitably. Learn more about us on www.DLLgroup.com Your function As a Complaints Handling Specialist, you will be responsible for the handling of all customer related complaints, ensuring all complaints are administered, investigated and resolved in accordance with regulatory standards and company KPIs. Investigate, resolve and respond to complaints within regulated guidelines. Overseeing the team mailbox and ensuring all complaints are completed within KPIs. Identifying the root cause of a complaint as part of a fair and through investigation. Update the Complaints Management System providing a clear audit trail Use the Complaints Management System to identify process improvements to ensure efficiency and compliance. Escalate complaints to the Complaints Assistant Team Leader or appropriate Manager when necessary, informing them of any Legal or FOS related cases. Supporting the business to improve the overall handling of complaints. Liaising with other departments as necessary Keeping up to date with regulatory guidelines, refreshing process when changes come into play. Your profile Essentials 2 + years previous Complaints handling experience Previous Financial Service experience Exceptional Customer Service skills High quality verbal and written communication skills Problem solving skills Understanding of FLA & Financial Ombudsman regulations We offer Depending on experience, a competitive salary based on 35-hour working week. 25 days paid annual leave (plus public holidays) for full time. Short Term Incentive Plan based on DLL results and personal performance. Non-contributory pension scheme. Extensive set of tools to drive your career: online learning compass, our member development programs. At DLL we stimulate your health and wellness e.g. fun, health & vitality activities organised by our True Energy team. Two days per year to spend volunteering for a local charity Additional information DLL IN A NUTSHELL DLL specialises in asset-based financial solutions for equipment manufacturers, dealers and distributors in the Agriculture, Food, Healthcare, Clean Technology, Transportation, Construction, Industrial and Office Technology industries. We operate in more than 35 countries to enable businesses to obtain and use the assets they need to contribute meaningfully to the world. Our offerings include vendor finance, commercial finance, life cycle asset management, consumer finance, leasing and factoring. For more information about our organisation, visit www.dllgroup.com. Interested? The selection process may involve an assessment Applications via email will not be reviewed. Please apply online via our career website. DLL’s referral program applies Screening is part of the application procedure and DLL screens all interns and new employees according to the “DLL Global Screening Policy” in order to ascertain whether the applicant may hold a position at DLL. Job Reference: DLLGB00315

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Company Info

Legal Form: srl

Company Type: Private

Company Size: 1001 - 5000

Revenue: 25 - 50 million (USD)

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Job Ads found: 2215

Job Ads per Month: 32.1

Hiring Locations: 39

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