D-ploy

About D-ploy

We are currently looking for a part-time Onsite Support Engineer to join our team in Bucharest, Romania (workload: 20h/week). A great opportunity to work in the IT field with exposure to new technologies and international environment. The opportunity has a strong focus on service orientation. Tasks and Responsibilities: Maintain the integrity of all computer workstations and associated software within the organization Act as the main point of contact for employees who are experiencing computer issues Ongoing maintenance and future planning needs of the company's desktop infrastructure Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency Evaluate applications and software patches for desktop applications to see if they will solve desktop issues Resolve software, hardware and device issues reported by the end users Installation, configuration and ongoing usability of desktop hardware and software IT support relating to technical issues involving Connect client Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts Work with the project management team on PC builds and network equipment deployments Troubleshoot PC connectivity issues Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system Installation of packaged software and authorized 3rd party software Remote access solution (VPN) implementation and support Document and update the local client environment Escalate service issues when required Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required Oversee the maintenance and tracking of assets Business Continuity & Disaster Recovery testing Advise and train staff on computer operations and software applications New staff on-boarding participation Skills and Requirements: A strong understanding of Information Technology; trends, products and solutions Several years' of experience in a similar position in 1st and 2nd level IT Service Desk/Desktop Support Customer focused with a passion and drive for customer satisfaction and delivering business values Friendly, supportive and flexible personality with quick learning ability Solid problem solving and analytical skills Ability to work independently as well as willing to follow directions and best practices Great communication and interpersonal skills Good team player with planning and organizing skills ITIL certification is an advantage Fluent in English and Romanian language, Polish knowledge is a plus We offer: Broad range of activities, tasks and projects Further development and professional advancement Friendly and international working environment Competitive salary and various benefits

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Job Ads found: 978

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