CultFit

About CultFit

Job Summary Role: Associate Centre Manager Who 1: Associate Centre manager: What: The one and all of ensuring uptime and state of the art facilities Measure: Facility Pain (failures of facilities) Who 2: The Chief Experience Officer: What: Manage the end to end experience of members at the centre Measure: Product Rating Who 3: The New User Patron: What: Ensure stellar first interactions for walk-in, trial and first class users Measure: New User Rating(NUX) Who 4: The Financial controller: What: Ensure orderly and proportionate costs in running the centres Measure: Operational Costs/expenses Who 5: The Relationship/Liaison manager: What: Managing the relationships with vendors, service providers and the most critical element i.e. trainers Measure: Employee NPS Responsibilities and Duties What you must have: Passion for fitness and healthy living People management skills Confidence Good Communication skills (Proficiency in English) Ability to motivate and lead people Punctuality Empathy Customer centrism High energy Positive attitude Eagerness to learn Ability to resolve conflict What you must do: Managing centre experience and incremental enhancements Timely Opening and Closing of the centres Ensure inventory of essentials, supplies and equipments, responsible for both stocking and re-ordering (first-aid, stationary, water, towels etc.) Ensuring optimal working of centre fixtures and fittings Ensuring availability of lockers and storage Ensuring availability of weights and fitness accessories Ensuring maintenance for reusing the fitness gear and equipment Managing classes and workouts Ensure trainer rostering and availability Ensuring punctuality of trainers and classes Ensuring WODs visibility for all Workouts Ensure that all members mark their attendance Handle latecomers as per SOP (depending on whether warmup has been completed or otherwise) Handle issues with respect to attendance, equipment and space availability Customer interactions and troubleshooting Interact with walk-ins and prospective clients Take feedback from members and partners about classes and document the same Handle issues that may lead to consumer experience during or pre/post class Centre facility audits and inputs Ensure that we do daily audits of the centre and facility including all supplies and essentials Share reports with the central team as per SOP for restocking and maintenance Drive customer engagement and renewals Develop a personal connect with the members (as per the culture document for cult) and ensure they are engaged Drive renewals through interactions over call/in-person What you must ensure NPS for the centre at >70 Overall ratings from customers at > 3.6 Renewals from the centre at >55% (R60) Audit scores for SOP adherence and ambience at 0.9+ BT ratings % at < =1% Job Type: Full-time Experience: work: 1 year (Preferred) Education: Bachelor's (Required) Location: Mumbai, Maharashtra (Preferred) Shifts: Any (Required) Required travel: 50% (Required) Benefits: Health insurance Provident fund (PF) Industry: Uncategorized

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Company Info

Company Type: Private

Company Size: 501 - 1000

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Job Ads found: 175

Job Ads per Month: 6.5

Hiring Locations: 10

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