Crowne Plaza

About Crowne Plaza

Description About us We are a part of InterContinental Hotels Group(IHG)! IHG is a global company with 15 global hotel brands. With over 5603 hotels and nearly 836,541 rooms in almost 100 countries around the world, we know hospitality. Our vision is to become one of the great companies in the world by creating Great Hotels Guests Love. We will deliver this through our portfolio of preferred brands, our talented people and best-in-class delivery systems. At the heart of our culture is a commitment to act responsibly in everything we do.An upscale brand of IHG, Crowne Plaza New Delhi Rohini is a 5-star hotel in Delhi which has been awarded with India’s Leading Conference Hotel and India’s Leading New Business Hotel by the World Travel Awards. Your day to day FINANCIAL RETURNS* Maximizes employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.* Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.* Ensures that the outlet is operated in line with maximizing profit while delivering on the brand promise.* Achieves the monthly and annual personal target and the outlet’s revenue.* Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information* Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.* Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.PEOPLE* Oversees and assists in the recruitment and selection of all Food and Beverage employees. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.* Oversees the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.* Maximizes the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.* Conducts annual Performance Development Discussions with employees and to support them in their professional development goals.* Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings.* Oversees the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators.* Encourages employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.GUEST EXPERIENCE* Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.* Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.* Maintains positive guest and colleague interactions with good working relationships.* Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.RESPONSIBLE BUSINESS* Ensures that minimum brand standards have been implemented.* Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.* Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.* Frequently verifies that only fresh products are used in food and beverage preparation.* Conducts monthly inventory checks on all operating equipment and supplies.* Liaises with the Kitchen and Beverage Department on daily operations and quality control.* Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.* Ensures that the outlet is kept clean and organized, both at the front as well as the back of house.* Liaises and organizes with Housekeeping Department that the established cleaning schedules are strictly adhered to. What we need from you Qualifications include a minimum of 03 years Hotel Management School diploma or equivalent degree. Poses great leadership skills & excellent communication skills. In return, we'll give you a competitive benefits package including salary, insurance and the opportunity to progress your career with IHG. You'll have the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself. What we offer We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.As an employee you will be offered a competitive remuneration package including health care benefits, employee discounts on IHG hotels and outlets for you and your dependents, most importantly we promise to give you the Room to be yourself.

Synonyms

Technologies (from Job Ads)

Hiring Locations

Headquarters

Loading map...

Company Info

Company Type: Dochteronderneming of bedrijfssegment

Company Size: 5001 - 10000

Job Ad Metrics

Job Ads found: 77

Job Ads per Month: 2.3

Hiring Locations: 1

Data Info