Crossfire Consulting

About Crossfire Consulting

***Must be willing to take a typing and phone etiquette test - will be required *** Job Description: Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and 4-6 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Minimally, trainees must be able to: (1) Type proficiently (45 WPM minimum) (2) Pass a basic computer literacy test to demonstrate fundamental commands like using Ctrl/Alt/Delete to lock a screen, use of copy/paste, proficient in Word or OneNote for note taking, etc. (3) Pass a basic phone etiquette test. (4) Demonstrate high-school level literacy, reading comprehension, and math skills (to calculate billing balances.) (5) Demonstrate ability to learn quickly and can retain information that is learned. Preferably, they should: (6) Demonstrate experience with a multi-line phone system like Avaya or Cisco (e.g., handle transfer / conference / outbound calls). (7) Have experience with a customer relationship management (CRM) system like CC&B, NOVA, Medisoft, etc. ALL candidates must be flexible to work ANY shift from 7:00 am EST- 7:30 pm EST M-F. Flexibility is key as they could be asked to stay and work late if there is storm, outage or high call volume. Position Requirements: Interviews will begin ASAP. Job Types: Full-time, Contract Salary: $15.00 to $17.00 /hour Experience: Call Center: 1 year (Preferred) Work Location: One location Work environment: Call center Communication method(s) used: Email Phone This Job Is: A job for which military experienced candidates are encouraged to apply Open to applicants who do not have a high school diploma/GED A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more Open to applicants who do not have a college diploma Schedule: Monday to Friday Day shift

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Legal Form: Corp

Company Size: 51 - 250

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