Crieff Hydro Family of Hotels

About Crieff Hydro Family of Hotels

A Legend in its own time, A stunning location, an adventure playground with a Relaxed Family Atmosphere – you’ll be part of the family in no time. One of the family... The clue is in the name. We’re a family business through and through – family owned, family run, with a warm family welcome for guests and team alike (no embarrassing hugs or kisses though). Our seven hotels are unique (quirky even) and set in three stunning Scottish locations. Some are big, some are small and all offer good food & drink, great beds and a ton of outdoor and indoor things to do and a fun place to work. Crieff Hydro Hotel Pretty much in the centre of Scotland, we’re set in a 900acre estate in stunning Perthshire. Home from home, we’ve been welcoming generations of families for 150 years. We have 215 hotel bedrooms and 55 self-catering lodges. With 60 onsite activities, six restaurants, cinema, children’s club, swimming pool and luxury spa – there really is something for everyone! About the role Guests are the reason we’re all here. We’re lucky to have a high number of guests return again and again and lucky to have a great team who care. Today, there are so many touch points customers can give feedback – facebook, by email, google reviews, booking.com, twitter, on the phone, Expedia, in person, to their friends and via our own surveys sent out to guests after their stay. This is a lot of information to monitor, and where we try to respond to feedback at all times, it makes for a huge task to manage. Our customers love staying with us, and they love giving us feedback: We want to make sure all feedback's replied to in a timely manner and in line with company guidlines. You'll reply to all feedback for Crieff Hydro, Peebles Hydro, Murraypark and The Park. In addition, you'll give support to other hotels in our family with handling escalated complaints. For anyone booking a return stay offer, you'll take ownership of their booking to make sure the return stay's all plain sailing. Days required would be Friday, Saturday and Sunday What you'll have A keen problem solver, you'll be able to find solutions to problems creatively and effortlessly. You'll have a passion for, and experience of, delivering excellent customer service. It's essential you have strong administration skills and a knowledge of hotel PMS systems such as Maestro and, ideally, Rezlynx. Your written and verbal skills will reflect our company style and tone of voice. What you'll get from us We can promise you’ll be part of a great team. Other benefits include our company share save scheme, discounted leisure membership, horse riding, golf, food in our on-site restaurants, free meals on duty and of course reduced hotel rates across the

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Company Info

Legal Form: Limited

Company Type: Private

Company Size: 501 - 1000

Revenue: 5 - 25 million (USD)

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Job Ads found: 1277

Job Ads per Month: 26.1

Hiring Locations: 8

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