Credit Union 1

About Credit Union 1

Credit Union 1 is currently hiring for a Vice President of Member Solutions Call Center based in our Henderson, NV Office. Position Purpose: The VP, Member Solutions Call Center is responsible for building a world-class call center and for the overall management of the credit union member solutions call center team. This is a new role based in Las Vegas/Henderson, Nevada in which the new leader will be expected to utilize their knowledge and experience to guide the staff of 40 team members. This individual will be the internal and external champion (expert) for the credit union's sales and service culture and will lead the continued enhancement of service delivery and operational process improvements as related to call center operations. The VP of Member Solutions Call Center will set and manage organizational call center goals and service expectations for both retail and commercial banking needs and ensure the call center is compliant with all regulations and policies. Collaborates with senior management in the development of strategic plans to achieve the credit union's overall objectives. Specific duties include (but are not limited to): Focus on team and self-development, leadership and management through training and ongoing communications including one-on-ones, member solutions team sales meetings and observations designed to support individual and team success, achievement of goals and career progression. Manage the overall member solutions team experience focusing on new member growth and retention. Provide focus to profile and sell/cross-sell business banking products to our existing client base, as well as train, lead and prospect new business opportunities throughout the Credit Unions geographic footprint. Develop and implement projects for retail delivery; participation on project teams for cross functional and strategic projects. Oversee member solutions call center team operations, budgets reporting and analysis of the department, ensure internal processes are aligned with policy, procedures, regulations and credit union strategy. Recommends new products and changes to existing processes. Implements new products and services in collaboration with project teams. Ensures that products and services are provided to members and prospective members to satisfy member needs and achieve strategic objectives and member services goals. Establishes and implements short- and long-range organizational goals, objectives, policies, and operating procedures; monitors and evaluates program effectiveness; effects changes required for improvement. Remains cognizant of and adheres to Credit Union 1 policies and procedures, industry norms and banking regulations. Essential Skills Bachelor's Degree in Business Administration, Organizational Development or related field of study preferred. Will accept any suitable combination of education, experience, and/or training. Minimum 5 years of demonstrative experience creating business development programs, policies, and standards for member facing managers and employees to ensure the ability to exceed member expectations. Financial industry experience is preferred. Proven leadership and management skills with proven ability to inspire and successfully manage a diverse group of professionals working in multiple locations. Exceptional communication and collaboration skills with ability to effectively communicate to senior leaders and board members, peers and supporting staff Capable of undertaking tasks broad in nature, requiring ingenuity and originality Ability to operate independently, and exercise significant latitude for independent judgement, discretion, and action. Top reasons to begin a career at Credit Union 1: Get paid for NOT working 12 holidays each year Start accruing vacation and sick time on day one Tuition reimbursement for approved courses (after 1 year) Free employee assistance program Career growth opportunities it's our philosophy to promote from within whenever possible. Credit Union 1 is committed to your success and professional development. Excellent benefits packages including: Medical PPO insurance (low cost) Dental & vision insurance (employee coverage 100% company paid) Life, AD&D and long-term disability insurance (100% company paid) 401(k) retirement and profit sharing plan Being part of a team providing services with the goal of improving the ongoing economic well-being of our members. Branch Location: 2651 Paseo Verde Parkway, Henderson, NV 89074 Salary Base: $76,413 - $101,81

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Company Info

Company Type: Nonprofit

Company Size: 51 - 250

Revenue: 25 - 100 million (USD)

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Job Ads found: 168

Job Ads per Month: 4.7

Hiring Locations: 8

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