Cox

About Cox

Job title Sales & Customer Service Support Reporting to Sales Support Manager Employment Status Permanent Standard Working Hours 37.5 hours – Monday to Friday. Holiday Entitlement 20 days per annum, rising to 25 days after 2 years’ service, Salary and Benefits £25K Cox Powertrain is looking for an enthusiastic individual to join our expanding team within Sales & Customer Service. You will be the first point of contact dealing with customer enquiries, at a global level, responsible for opening and maintaining customer accounts as well as providing administrative support to the sales and aftersales team. Responsibilities and Duties Open and maintain customer accounts and details on our CRM system Keep records of customer interactions, process customer accounts and file documents Ensure all orders are processed accurately in a timely manner on the inhouse system Review pending orders, working closely with operations and accounts departments to ensure orders are on schedule Monitor progress of all orders and update customers accordingly Provide troubleshooting assistance for customers Provide administration support to the sales and aftersales team Report generation for the Senior Management Team Data entry such as sales figures, forecasts, performance reviews Dealing with enquiries via email/Live Chat/Social Media Assist in answering questions about warranties, order status and terms of sales. Acting as the first point of contact for Salesforce users in support and troubleshooting Perform ongoing Salesforce administration (creating accounts/profiles, defining fields, updating layouts) Skills and experience Essential A level education (or equivalent) or higher Previous experience in a similar role Exceptional communication and customer service skills, excellent telephone manner Excellent written and verbal communication skills Well-presented and maintaining a sense of professionalism at all times Experience in resolving issues under time pressure, ability to work independently with a positive attitude An excellent knowledge base of computers, with the ability to learn new systems quickly and comprehensively Exceptional organisational skills, ability to multi-task and prioritise Good team working skills, with the ability to communicate effectively with team members and different departments Strong attention to detail and ability to complete work accurately and thoroughly Desirable Second Language preferably Spanish, French or Italian Knowledge of Epicor System Experience using Salesforce About Cox Powertrain Cox Powertrain is a privately owned engineering company based in Shoreham by Sea. Cox have spent the past decade developing a ground-breaking new engine, supported by £90m of private investment, for marine industry which is disrupting the global marine market. Cox Powertrain have over 120 permanent employees, with strong connections with the automotive industry.

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 501 - 1000

Revenue: < 1 million (USD)

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Job Ads found: 660

Job Ads per Month: 18.3

Hiring Locations: 34

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