County of Kern

About County of Kern

Career Information Minimum Qualifications / Employment Standards: High School Diploma, G.E.D. or equivalent and two years of experience working in a high-volume customer service environment resolving customer concerns; or, an equivalent combination of education and experience sufficient to obtain the knowledge and skill to successfully perform the essential duties of the job. Certification of Typing/Keyboarding speed of 45 net words per minute. Applicants must submit a copy of their typing or keyboard certificate, issued within the last two years, verifying a speed of 45 net words per minute and attach it with their completed application. Certificates must conform to testing standards adopted by the Civil Service Commission. Access the following website for information about where to obtain a qualifying typing certificate: https://www.kerncounty.com/government/county-administrative-office/human-resources/county-job-information/typing-other-skills-certificates Additional Requirements: Applicants must submit a bilingual (English/Spanish) certificate before the final filing deadline. Applicants who wish to be considered for bilingual employment must submit a bilingual certificate issued by the Kern County Human Resources Division or its authorized agent, Bakersfield College. Access the following website for information about where to obtain a qualifying bilingual (English/Spanish) certificate: https://www.bakersfieldcollege.edu/cte/bilingual-testing. Employees who occupy positions designated as bilingual are paid dependent upon the required level of proficiency. Please ensure applicable materials are attached to your application. If you are unable to attach application materials to your application, you may deliver a copy to the Human Resources Division at 1115 Truxtun Ave. First Floor, Bakersfield, CA 93301 or fax to (661) 868-3928. Full Job Descriptions for: Child Support Customer Service Representative Examinations: Written Exam (Weight 100%): May include knowledge of customer service principles; standard office procedures, methods, and equipment; techniques for dealing with challenging situations with the public, in person and/or over the telephone; automated computer systems and a working knowledge of word processing software; proper spoken and written business English. Applicants must attain at least a 70% score on each phase of the examination process. This position works within the Kern County Department of Child Support Services. For more information about the department, please view their website here. About Kern County Kern County employees provide opportunities that are purposeful to our community. Every employee and every action contributes to the improvement and strengthening of our county. To learn more about Kern County, click here or follow us: High Performance Culture Kern County is actively engaged in creating a culture that promotes excellence, innovation and continuous improvement. LaunchKern is Kern County's continuous improvement initiative based on the principles of Lean Six Sigma. LaunchKern empowers our valued employees to change the way government works by improving their work environment, saving taxpayer dollars and enhancing services to residents. Growth Mindset We always encourage our employees to grow and develop. Kern County has a culture of innovation that allows employees to explore creative and more efficient ways to accomplish their work. We provide access to training and continued professional development in an effort to ensure that our employees have opportunities for career growth. Additional Information Admittance to the examination will require a valid government issued photograph identification. Applicants who are unable to present proper identification must make arrangements with the Human Resources Division prior to the test date. A background check may be conducted for this classification. Following an offer of employment, you may be required to submit to post offer medical and drug screening tests at County expense. This examination will establish an eligible list from which immediate appointment(s) will be made. Other permanent and temporary appointments will be made as needed. Successful candidates will remain on the eligible list for a period of twelve-months, unless specified otherwise by the Civil Service Commission. Candidates are encouraged to indicate acceptable geographical locations in which they would accept employment on their application form. Candidates MUST be willing to travel to these locations (areas/district offices). For more information regarding Kern County's recruitment process, please see our FAQ page. Kern County is an ADA compliant and an equal opportunity employer and encourages all qualified individuals from diverse backgrounds to apply.

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