Core-Mark

About Core-Mark

Richmond,British Columbia Company Description: Job Details Description Core-Mark (Nasdaq CORE) www.core-mark.com Core-Mark is a Fortune 300 company that continues to grow as an industry leader in fresh and broad-line solutions to the convenience retail industry. Our reputation of empowering customers, employees, and communities has allowed us to build over $16 Billion in revenue. Through our 32 distribution centers, we offer a full range of products, programs, and solutions to customers across the U.S. and Canada. At Core-Mark, you will discover a culture that enables you to grow, challenges you to achieve, and embraces you as family. Show us your power and come explore your opportunities with Core-Mark. THE POWER OF ONE. STRENGTHENED BY ALL. This position will be in either Plano, Texas or in Richmond, British Columbia. Position Summary The Support Services Analyst - IT Help Desk is a professional-level position responsible for the support, monitoring, and maintenance of all technology solutions in use by Core-Mark at all company locations across the United States and Canada. As an integral part of Core-Mark’s Information Technology group, this full-time permanent position provides efficient preliminary troubleshooting and problem resolution services in support of 24x7 operations. The successful candidate will have a demonstrated ability to use professional oral and written communication along with strong analytical and critical thinking skills to successfully take ownership of and resolve problems. Effective interactions and collaboration with end users, IT resources, and business stakeholders is a must. This individual should possess a strong attention to detail. As the first responder to incidents, the Support Services Analyst needs to demonstrate a positive, friendly, and empathetic attitude with end users. Key Responsibilities Supports internal Core-Mark technology solutions, including applications and hardware. Monitors support ticket system and resolves incidents. Manages the relationship with end users reporting problems. Contributes to a knowledge base. Participates in an after-hours on-call support rotation. Works collaboratively with the rest of the IT organization. Participates in department tasks, projects, training opportunities, and other initiatives. Essential Requirements 2+ years experience in an IT help desk environment. Microsoft Office application suite experience. Strong analytical skills including problem ownership and root-cause analysis. Ability to learn quickly and apply new technical information as required. Willingness to learn about and take ownership of unfamiliar technology solutions. Strong communication skills, both written and verbal. Highly collaborative, willing to help colleagues and business partners. Ability to follow defined problem escalation protocols. A positive, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, sincerity, and patience. Based in the Plano, TX or Vancouver, Canada area with the potential for infrequent travel throughout the US and Canada. Desirable Skills Post-secondary diploma or degree in computer/networking systems, a related field of study, or equivalent experience. Experience with IBM iSeries or pSeries systems. Core-Mark Benefits: At Core-Mark, we know your power comes from your overall well-being and the well-being of your family. That’s why we offer a comprehensive benefits package that supports the health of you and your family. As a part of our family, your benefit offerings include: Highly Competitive Medical, Dental, & Vision Coverage Medical Coverage including: Massage Therapy, Chiropractic, and other Paramedical Practitioners Core-Benefits: Life (includes dependent coverage), Disability, & Employee Assistance Program paid by Core-Mark Work/Life Balance: Sick Leave, Vacation Time, Holidays, & Tuition Reimbursement Financial Wellness: RRSP with a 50% match on the first 6% contributed, Paid Direct Drug Card, & Scholarship Opportunities for children of employees Qualifications: Additional Information: Job Reference ID: SUPPO08112

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Company Info

Legal Form: Inc

Company Type: Public

Company Size: 251 - 500

Revenue: > 10 billion (USD)

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Job Ads found: 3062

Job Ads per Month: 63.8

Hiring Locations: 87

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