Converge

About Converge

We are looking for a Passionate IT Service Desk/ Helpdesk lead As a part of a Team, you’ll be one of the leading players in the IT Industry providing strategies and technical solutions to some of the big IT companies in the Philippines. We work together, across boundaries to help in delivering customer-focused information technology solutions through innovation and collaboration with those we serve in the government and commercial markets. What we're looking for? -You will act as a technical consultant on all customer interaction (phone, call, email, chat), treating each call as an opportunity to provide customer satisfaction -You Provide Applications support and guidance on features, functions, and use of products and versions Incident and Service Request fulfillment by ensuring the approved process is completed or dispatching to Customer’s service provider to complete the process. -You Provide customers with a solution through information gathering, analytical troubleshooting and problem research, or to route or escalate the call to the appropriate resolution group What's in it for you? -Free trainings and Seminars -Technical Certification Incentive Program -Company Outing -Salary Loan -Device Loan -Learning and Development -Medical Insurance (HMO) -Extended Vacation Leave benefits -Performance Bonus & Rewards -Monthly Attendance Rewards -Company Social Activities -Exciting and Encouraging Work Environment -13th Month Pay -Products discounts Job Type: Full-time Salary: Php27,000.00 /month

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 11 - 50

Revenue: 100 - 500 million (USD)

Job Ad Metrics

Job Ads found: 293

Job Ads per Month: 6.8

Hiring Locations: 10

Data Info