ContactPoint 360

About ContactPoint 360

Who We Are: ContactPoint 360, Inc. is a global organization offering onshore & nearshore contact center solutions. We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Outsourcing (BPO) technologies. We're proud to call ourselves innovative leaders in the industry and value how we've been able to grow significantly from 5 to 1000+ employees since opening 12 years ago. We're Great Place to Work certified and offer an award winning culture that is enthusiastic about adding next level talent to our operations as we continue to expand. We trust and empower our team when it comes to providing the best human experiences. We believe in thinking and acting differently. We're also proud to offer initial paid training and provide you a career path that will support your development and growth. It is a win-win and we love promoting from within too. During your on boarding experience, we'll teach you the necessary skills as well as the in and outs for this particular role. ContactPoint 360, Inc. is not just somewhere to get a pay cheque but a place that you can call your work-home and thrive to your highest potential both professionally and personally. Who Are We Looking For? The ideal candidate for this role will be someone who thrives on efficiently resolving customer issues in an uplifting and positive way. We're looking for someone who is happiest when they are providing great human experiences, who will thrive with fast paced call volumes and likes being challenged to find a positive solution for every interaction and call. They are triggered by curiosity and think outside the box to provide customer interactions. The ideal candidate for this role is also someone who is a rock star when it comes to the art of persuasion and crushing goals. Money makes them hungry and their talents related to exceeding targets are off the charts. If this sounds like you, we'd encourage you to apply now! Those selected to join our trusted, innovative and creative team will be provided with a competitive salary, commission and bonus potential and benefits. The ideal candidate for this role's responsibilities will be someone who: Is a positivity champion when it comes to providing world class human experiences through all interactions – on the phone and off Is proactive in resolving customer issues, complaints and queries Enjoys producing high quality work by accurately documenting and updating customer information and conversations Offers insights and advice on service concerns and upgrades Loves taking and receiving feedback with the mindset of consistently improving processes and performance See's customer escalations and complaints as an opportunity and positive challenge to provide solutions that will change their mindset and the outcome of our interactions Loves aiming high and has experience in surpassing all goal and target expectations provided to them The ideal candidate for this role will be someone who: Has a passion for staying hungry and always leveling up their passion for human experiences, high performance and high quality Loves interacting and collaborating with their team, our clients and their customers Has a winning attitude, energy and mindset that is contagious wherever they go Likes to be challenged and has strong follow up rapport building skills Has a critical eye for detail when it comes to systems, note taking and probing Makes it their mission to be proactive, self start and show self initiative in all responsibilities and tasks Has excellent written, verbal and interpersonal communication skills Has incredibly strong computer, phone and typing skills pTkEVFjl93

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 501 - 1000

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Job Ads found: 495

Job Ads per Month: 10.5

Hiring Locations: 18

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