Confederation College

About Confederation College

Providing ‘front-line’ technical support for all College IT related equipment/technology (network, computer hardware, Banner, Blackboard, accounts, telephones, video/web-conferencing, various software, AV equipment, etc.); Dealing with customer requests/complaints, redirecting requests (as appropriate) to other departmental staff, and communicating information on service disruptions as well as system upgrades; Using Help Desk software to record, track, prioritize, and complete end-user Help Desk support requests as well as other orders; Diagnosing, troubleshooting, and resolving technical problems with regards to computer software, hardware, networking, and telephones; Assisting senior technical staff as required to help resolve escalated support problems; Installing and configuring software images, as well as specialty software on user computers and in lab settings; Configuring and deploying new computer/monitors, printers, as well as other hardware peripherals; Installing network cabling; Providing consultative services to College users for some minor computer/IT related decisions; Testing and maintaining all equipment in labs on a regular basis to ensure proper functionality; Installing, maintaining, and supporting video/web-conferencing equipment; Performing on demand customer help/training; Preparing technical support documentation for end-users as well as other technical staff; Conducting formal training sessions; Researching, installing, and testing new equipment and specialty software; Working with senior department technical staff on new equipment or software; Modifying standard College images for special labs or other situations; Assisting in AV equipment setups (microphone, podium, projector, video/web-conference, etc); Assisting the AV Technologist with various projects; and Working in compliance with the Occupational Health and Safety Act. Confederation College is a fragrance-free workplace. Job Requirements The successful candidate must have: Three year postsecondary diploma in computer science or equivalent; Two years of practical work experience in the area of computer/hardware technical support; Proficiency in the ‘standard suite of software’ used at the College (Microsoft Windows/Office, Internet software, etc.); Strong technical and problem-solving skills; Excellent communication, interpersonal and organizational skills; Strong technical writing skills; Ability to deal with difficult people/situations; Proven customer service skills; Computer programming and database skills; and Ability to provide effective training. An asset to have: Training/certification in vendor software and hardware technology used at Confederation College (MCSA/MCSE, A+, Network+). Contract Duration (if applicable) Oct. 2nd 2020

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Company Info

Company Type: College / University

Company Size: 501 - 1000

Revenue: 100 - 500 million (USD)

Job Ad Metrics

Job Ads found: 295

Job Ads per Month: 6.9

Hiring Locations: 6

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