Computacenter

About Computacenter

Apprentice Technician Location: UK - London | Job-ID: 9621 | Contract type: Fixed Term Contract | Business Unit: IT System Engineering (on-site or remote) Whether you’re are a school/college leave or a first or second jobber, we are looking for an apprentice who want to begin and build a career in the IT sector, some work experience in this area is beneficial but not essential but we are looking for people with a genuine interest in IT. Our minimum entry requirements are five GCSEs at grade C/4 or above including Maths, English and ICT/Computer Science. You need to be confident using computer software, including Microsoft Office and email and also need to be a team player with good communication skills both in person and in writing. Crucially we expect you to be well organised and keen to learn and develop. In terms of knowledge and experience fundamentally we are just looking for individuals of a strong character as a base level as the technical skills and accreditation will be taught to them during the apprenticeship. Our apprenticeship will give you the qualification of an advanced Level 3 in IT and Computer Systems, you will achieve this by splitting your time at a local college with work experience at Computacenter. This apprenticeship lasts for 18 months on a fixed contract with a training wage paid. There is no guarantee of a permanent job at the end of the contract however successful completion of the apprenticeship program will mean it is highly likely that you will be offered a full time position as a Customer Engineer in London. Outside of the Level 3 in Computer Systems we will give candidates the opportunity to study for and obtain the following industry standard qualifications: CompTIA A+ HP Service Qualifications Desktop, workstation, notebook Lenovo Warranty Accreditations Desktop & Laptop Dell Warranty Accreditations Desktop & Laptop Microsoft Windows 10 and Office 365 familiarisation They will be based on one or across several customer sites that Computacenter currently supplies engineering resource providing end user support services. Under supervision they will be expected to carry out the following tasks on our customers site: Installation Desktop Cabling Testing Maintenance Mobile Support Configuration 1st Line Support Troubleshooting Role Accountabilities Perform routine technical requests either remotely or at customer site to meet business and customer requirements. Document s and reports on work completed to ensure compliance with Company and Customer Procedures. Escalate issues in line with company processes to ensure customer demands are met. Provide basic customer service to internal and external customers to ensure consistent experience Contributes to identifying own development needs Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation Confirm to the latest GDPR regulations Performance indicators Ensure Customer/Contract meets performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Demonstrates relevant Computacenter Winning Together behaviours Minimise Costs Keep skills up to date with IT industry standards as appropriate to the role/contract Attain and maintain accreditations as appropriate to the role/contract Skills, Knowledge and Experience Works under close supervision. Able to follow routine instructions and procedures Uses basic information systems, technology functions and applications in line with IT industry standards as appropriate to the role Demonstrates an organised approach to work. Demonstrates basic customer service Routine administrative skills Good interpersonal skills, basic literacy and numeracy skills Demonstrates awareness of health and safety at work About us Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support. #CCfuturetalent

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Company Info

Legal Form: Limited

Company Type: Public

Company Size: 5001 - 10000

Revenue: 0.1 - 1 billion (ZAR)

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Job Ads found: 6003

Job Ads per Month: 125.1

Hiring Locations: 92

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