Compco Fire Systems

About Compco Fire Systems

For over 30 years, Compco has been at the forefront of protecting people and property from fire. As the UK’s largest independently owned fire-engineering company, Compco has the expertise, resources and stability to meet the needs of clients and projects of any scale. From a project-managed installation to servicing and maintenance, Compco tailor services to the exact requirements of any project. Working within many markets and from our regional centres, Compco offers the ability and expertise of a major contractor, with the convenience of a local supplier. We are looking for a friendly and technically minded individual with a strong work ethic to join our small IT Department as an IT Support Technician based in our Worcester office, however, travel to other sites may be required occasionally. The successful candidate will be primarily responsible for providing IT software and hardware support, training and assistance to all personnel at all offices, over the phone, remotely and in person. Responsibilities 1. To provide technical support, advice, assistance and training to staff on the following IT packages currently used by the Company and for projected new similar packages: Microsoft Office software Microsoft Exchange Windows Operating Systems Anti-virus software Networking – LAN/WAN Autodesk products Sage Products Printers Any bespoke and third party software that you will receive training on 2. To create and rollout standard software builds for PCs and laptops. 3. Diagnose, upgrade and, or repair PC hardware. 4. Liaise with IT hardware / software / services Suppliers. 5. To report any recurring software, PC and related problems to the IT Manager and to work with them to resolve the problems. 6. In conjunction with the other members of the IT team provide induction training to all new staff on the use of the Company’s IT systems. 7. To prepare and update documents, templates and forms as required. 8. To ensure, with the IT Manager, that the appropriate software upgrades are installed on individual PCs. 9. To install new software on the company’s PCs and servers. 10. To maintain the software, license and hardware inventory and maintain a record of the IT software maintenance contracts. 11. In conjunction with the IT team develop and maintain the Company’s Internet and Intranet sites and online services. 12. To assist with the development and maintenance of the Company’s business management software. 13. To undertake projects as required by the IT Manager. 14. Provide input into the development of the Company’s IT plans and strategy. 15. To help to ensure the confidentiality and security of all client's documentation and/or information. 16. Data archiving. 17. Setting up smart devices. 18. Sourcing equipment from preferred suppliers. 19. General problem solving and solution finding. 20. Workstation relocations. 21. To undertake any other duties that may be allocated to you from time to time. Key Competences & Knowledge Excellent client service skills. Strong written and oral communication skills. Enthusiastic. Keen interest in IT and willing to grow. Ability to prioritise. Capacity to improve support processes. Good interpersonal and relationship building skills. Experience required: At least 2 years experience working in a similar role 1st line technical support Support knowledge of Microsoft Office 2013/2016 packages Windows Operating Systems Understanding Networking Understanding Active Directory PC hardware support / maintenance Experience preferred: Windows Server administration Exchange administration Group Policy administration VMware environments 2nd line technical support Windows 10 Autodesk products Benefits The value of the remuneration package will be competitive and will comprise: Competitive Salary Auto-enrolment pension Private medical insurance (after probationary period) Life insurance Personal development and training opportunities Long service awards Cycle to work scheme Regular social & charity events 23 days holiday plus Bank Holidays, increasing with long service Job Types: Full-time, Permanent Salary: £18,000.00 to £22,000.00 /year Experience: IT Support: 2 years (Preferred)

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Company Info

Legal Form: Limited

Company Type: Private

Company Size: 51 - 250

Revenue: 1 - 5 million (USD)

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Job Ads found: 138

Job Ads per Month: 4.9

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