Comfort Works

About Comfort Works

Customer Service Heroes. No script readers, only problem solvers! Comfort Works is hiring Customer Service Officers / Heroes to help save our customers from tired sofas all around the world. This is no small feat. Should you take on the challenge, read on. We are NOT looking for: Call center agents Script readers Keyboard warriors Unmotivated zombies Someone who thinks it’s just going to be another “job” We LOVE to work with these qualities (and we promise that you’ll meet like-minded souls here): Curiosity Attention to details Resourcefulness and problem solving skills Empathy we expect you to deliver flowers to our customers during major life moments Grammar nazis (C1, C2 levels) Sh*t that you don’t have to do: Put on a headset Night owl shifts and weekend work Slay customer complaints only Hard stuff that is part of the job but good that you know now: Customer Experience: Provide an amazing, personalized experience to each customers through various support channels such as email, livechat, blogs, social media etc. Efectively diagnose and solve day-to-day customer concerns and issues. Ensure feedback flows to various teams in Comfort Works to improved our services. Be a ninja at operating our emailing system. Advocate the Comfort Works especially after sales. Maintain or surpass NPS score of +70 Maintain or surpass a SLA of 90% (24 hour response time) Keep up our 5-star rating streak on all review sites Bonus points (has these and earn extra cookies): Previous experience in customer service, online marketing, social media management Background in psychology, international relations, public relations, international business, copywriting, journalism Worked in a start-up previously 1 year working experience How Comfort Works differ from the rest: Comfort Work’s mission to rejuvenate the world’s tired homes (we are ridiculously determined to save people from ugly living spaces). 5-star reviews on Google, Houzz, Reviews.io and Facebook (your job to upkeep this!). Other customer-focused teammates who is proud to be part of the team. A diverse team from 12 countries and counting. You’ll get exposure to other areas of the business: UI/UX, product development, digital marketing, international relationship management, and more. We are a growth company with a startup mindset delivering to customers worldwide. Within Customer Experience you will be exposed to these paths (and possibly grow into after 2 years): Digital Marketing Localisation Marketing Product Management The Grandmaster of Customer Experience P.S. There are 5 grammatical errors in this job description. If you spot them, we’ll give you RM 10 during your interview with us. Good luck;) About Comfort Works Comfort Works aims to breathe new life into all of the world’s living room; we do it by creating beautiful, handmade slipcovers that rejuvenate old and tired sofas. Every aspect of our operation is done in-house: from envelope design to web development to product manufacturing, nothing is outsourced. Comfort Works is where designers, geeks, writers, number crunchers, marketers, analysts, strategists, cat people, dog people, human people, manga lovers, movie lovers, gamers, introverts, extroverts and innovators who dream outside the box come together to help their fellow humans fall in love with their homes...over and over again. We design with the belief that we can live simple and beautiful by trying to revive the hidden potential of our old furniture and doing our part for the planet. Before we knew it, Comfort Works expanded into a huge range of products specializing in IKEA sofa covers, custom furniture slipcovers and other complementary accessories.

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