Colas Rail UK

About Colas Rail UK

Purpose of the Role To provide IT First Line Support for the business and administrative support for the Colas Rail IT Department. Key Accountabilities Safety ¿ Support the implementation of the Colas Rail Limited Safety, Health, Environment and Quality (SHEQ) strategy, associated actions and resulting initiatives, to deliver continuous improvement in all areas. Profitability ¿ Ensure work is carried out with a continuous view to profitability and efficiency and look after our shareholders by guaranteeing that they see value for money and a profitable business. Quality ¿ Quality is key to competitiveness. Take responsibility for delivering on time and on budget a high quality product or service, which Colas Rail can take pride in. Respect ¿ Demonstrate respect for colleagues, our clients and the environment in all areas of work. Key Tasks Taking and logging service desk calls using ServiceNow Assisting users with incidents to a First Line support level Fulfilling Requests via ServiceNow Creating/deleting/updating of user accounts IT ordering including renewals of licenses and software agreements authorised by the IT Director Control and match invoices and scan all documentation Maintain Asset and software database Update and maintain software licence database Manage starter/leaver process from an IT perspective Manage and chase IT assets (Laptops, Pcs, Smartphones, Printers etc. from staff who have left etc) Scanning of order forms/user forms and other important documents Create and manage IT internal business procedures as guided by the IT team General admin support for department (Annual Leave Management, Minute taking at meetings, arrange travel) Maintain department procedures/processes/forms etc (User creation etc ¿ Guided by the IT Team) Person Specification The job holder should have some experience in working in a busy and demanding office type environment on their own or as part of a team. They should possess good interpersonal skills both verbal and written and have a good telephone manner. Qualifications/Experience Experience in using Microsoft Office suite ¿ version 2010 onwards. Experience of using call logging systems Basic understanding of Microsoft networking including Active Directory Basic understanding of the ITIL framework Basic understanding of Office 365 tools Colas Rail in the United Kingdom values and encourages diversity in our workforce, regardless of background, disability or gender. As part of our aim to deliver quality services, we are committed to promoting equality and eliminating discrimination. Recruitment agencies Colas Rail currently works with a number of approved recruitment suppliers. We will therefore not consider CVs or speculative proposals from any other agencies. Recruitment agencies not currently approved as preferred suppliers are kindly requested not to submit speculative CVs to any part of Colas Rail.

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Company Info

Company Type: Private

Company Size: 5001 - 10000

Revenue: 0.5 - 1 billion (USD)

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Job Ads found: 92

Job Ads per Month: 3.2

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