Coba IT Consultants

About Coba IT Consultants

Are you a driven Support Analyst looking for an opportunity with a fast growing, highly successful company working with the latest technology? We are actively looking for a customer service focused, 1st and 2nd line analyst for the Information Services team of a rapidly growing, forward thinking Pharmaceutical company. The IS Analyst is a trusted expert combining a service-oriented approach with strong technical ability to proactively support their user community and be part of the information services team. The IS Analyst - in close partnership with other Information Services colleagues - performs an important role supporting the company systems and productivity tools underpinning the company's technology use and facilities. Knowledge of the following technology: Detailed knowledge of Windows 7 and Windows 10 Strong knowledge and hands-on experience of help desk level Active Directory (Users and computers, Group Policy); Azure AD experience is a plus Strong knowledge of file/folder level permissions, file shares, and related security Strong Office 365 knowledge and experience required (O365 user management and help desk level related tasks) SharePoint and Exchange Online support a plus Strong ability to troubleshoot user-level related network problems (DNS, DHCP, WIFI, VPN,) Strong ability to troubleshoot printer and printing related problems OKTA SSO and Box Support a plus Strong knowledge of tools like ServiceNow or similar Ability to acquire support level knowledge of various software applications (MS Teams, Skype, Adobe Suite, Crowdstrike, Responsibilities: Prompt and efficient triage of Tier 1 and 2 incidents, incident management and resolution. Troubleshooting computer and network related issues Prompt escalation and collaboration in relation to tier 3 incidents Logging of all incidents using ServiceNow Respond to customer inquiries via phone, Skype for Business, email, and the ServiceNow portal Provisioning of computer equipment and peripherals to employees; maintain and repair existing IT equipment. Tier 1 and 2 tasks and monitoring of Backups, Active Directory, Mail filters, Anti-Virus and other operational tools End-user software/hardware installation and configuration; perform upgrades. User and team training, and guidance on best practices Support global IS initiatives Administrative tasks related to job role Reference ID: 00007757 Job Types: Full-time, Contract Salary: £15.00 to £20.00 /hour Experience: IT Support: 2 years (Preferred)

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Company Info

Legal Form: Ltd

Company Size: 1 - 10

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Job Ads found: 34

Job Ads per Month: 1.5

Hiring Locations: 2

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