ClickView

About ClickView

Drive customer satisfaction for Australia’s leading educational video company Join a high-performing, motivated and sociable customer success team Permanent, full-time role position, located at our waterfront offices in Pyrmont Why Join Us? Do you want to make a positive impact on the education of future generations? If the answer’s yes, then we want you here at ClickView. We believe in using the power of video to transform traditional education, allowing students and teachers to foster a creative and innovative educational environment, from wherever they are. At ClickView, we look for passionate professionals who are seeking a hands-on role in a dynamic organisation. In turn, we invest in our staff to enhance overall team performance and achieve growth together. You can expect support and investment in your future career plus the day-to-day benefits of an open plan and vibrant work environment. Are you ready to take your first step with us? The Role: As a Customer Success Specialist at ClickView, you will be responsible for onboarding customers, supporting our Account Management team with booking meetings and managing their diaries, and processing renewals. You will be the first contact point that results in optimal customer success and satisfaction using ClickView products and services. You'll love assisting Customers with their onboarding experience from handover to implementation to ensure positive utilisation and customer satisfaction. You'll be a self-starter who seeks to proactively provide outbound sales support to the NSW, QLD and NZ territories to help impact low usage customers. Additionally, you'll help forecast monthly targets, update quotes and contracts, and undertake the processing of renewals. You will play a vital role in achieving team goals as well as identifying at risk customers early on. Requirements: 2 years' experience in a customer facing role, with superb customer service skills Experience in sales support, renewals and onboarding customers would be beneficial Exceptional written and verbal communication skills with strong attention to detail Strong ability to build and foster relationships Customer centric in mindset and implementation Ability to problem solve and think critically Benefits: Excellent professional development opportunities Extra paid Wellbeing and Volunteering leave Flexible working hours Tight, talented close-knit team (with offices in Sydney, Melbourne and London) Regular social events and quarterly conferences

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Company Info

Legal Form: Limited

Company Type: Private

Company Size: 51 - 250

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