City of Vancouver

About City of Vancouver

Requisition ID: 15436 Company The City of Vancouver is striving to become the greenest city in the world, and a city powered entirely by renewable energy before 2050. We are proud to be one of Canada's Top 100 Employers, BC's Top Employers, and one of Canada's Greenest Employers. With employees that have helped Vancouver consistently rank as one of the world's most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve. Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace. Main Purpose and Function This position provides the primary customer service in the branch responsible for the permitting of City of Vancouver streets, sidewalks and public spaces for use by film production companies and special events (including sport events). This is a fast paced very public-facing position and the officer’s conduct and decisions can directly affect the City’s local and international reputation and economic vibrancy. The work of the officer is highly specialized as it requires detailed knowledge of the film and special event industries. The officer is responsible for ensuring that client service is responsive, timely, and accurate. The officer must also ensure that the permitted activities are done in compliance with bylaw, guidelines and policy and in a manner that is sensitive to the diverse and often competing interests of multiple external stakeholder groups. The officer is often called upon to settle conflicts, mitigate identified risk and resolve complaints. Specific Duties & Responsibilities The successful applicant will perform a variety of duties related to the facilitation of filming and special events, including the following: Acting as the key contact and service facilitator for film and special event clients Liaising with a variety of internal and external stakeholders and service providers Receiving and disseminating information received regarding protests or other unsanctioned events taking place on City streets and other assets Reviewing and assessing film and event applications; address, mitigate and communicate potential opportunities, conflicts and/or risks related to the planned activity Relaying need for compliance and explaining applicable guidelines, regulations, bylaws and/or policies Conducting location checks (filming), reviewing event site plans (events); reviewing, commenting and contributing to the development and approval of client’s traffic management and/or safety plans Facilitating and, at times, administrating the use of city services; connecting clients with other relevant permitting branches and/or authorities pertinent to the proposed filming or event and working with those branches and/or authorities to facilitate client’s compliance and success Arranging, attending and presenting to client and/or stakeholder meetings Requesting and/or reviewing neighborhood polling results Reviewing and writing letters of notification and/or approval Writing accurate street use and/or work requests and submitting to appropriate department; writing and supplying clients with accurate, complete film and special events permits Managing deposit schedules and providing estimates; entering and managing information in database and branch calendar Acting as first contact in complaint and/or conflict resolution before, during and after filming or event Conducting post-activity review, analysis and providing recommendations for improvement to client and branch management Processing payments, completing forms, maintaining organized project files/records, and closing project files Contributing to operational innovation through constructive recommendations regarding branch process, procedure and policy Sharing expertise with, mentor, educate and/or advise organizers of emerging events, inexperienced film crew, student film makers and other municipal jurisdictions’ film and event staff; participate in presentations and/or workshops with film and event personnel as subject matter expert Qualifications Education and Experience: Completion of Grade 12 plus sound related experience Background in customer service, event management, film location management, and/or traffic management is an asset Knowledge Skills and Abilities: Adaptability to change in an ever fluctuating film and event environment Sound knowledge of the guidelines, policies, procedures and rules/regulations regarding filming and special event permits, Engineering Services, Street Vending Bylaws and Street and Traffic By-laws, Sound knowledge of Microsoft Office, database applications and VanMap is required Proficient understanding of City and provincial traffic management, liquor licensing, food handling, active transportation and risk management principles; and an understanding of the competing needs for use of public space while incorporating the input from stakeholders such as Vancouver Police Department, Vancouver Fire and Rescue Services, British Columbia Ambulance, BC Transit Authority and its subagencies, and Vancouver Coastal Health are required Excellent oral and written communication skills, including the ability to write and/or proofread notification letters Exceptional ability to prioritize; excellent organizational skills Ability to manage tight deadlines on multiple projects in a very fast paced environment A proven ability to establish and maintain effective working relationships with a variety of internal and external contacts Ability to respond to complaints from the public and various interest groups and to resolve conflicts or Ability to effectively facilitate resolutions between various stakeholders Ability to work independently and as part of a team, to co-operate with officials, interest groups, and the public Ability to perform detailed, accurate work while applying sound professional techniques and judgment, including analyzing, summarizing and presenting data The ability to take initiative and perform duties with minimal instruction; sincere commitment to a healthy, productive workplace through mutual cooperation with and consideration of co-workers Ability to work overtime and/or weekends with notice Driver’s License and Record Checks: A current and valid Class 5 BC Driver’s License is a requirement of this position The license must not include any restrictions that would affect the ability to legally and safely carry out job responsibilities Your driving record will be reviewed as part of the application process. Candidates must demonstrate a safe driving history, as assessed by the City of Vancouver. Business Unit/Department: Engineering Services (1300) Affiliation: CUPE 15 Employment Type: Regular Full Time Position Start Date: March, 2020 Salary Information: Pay Grade GR-21: $32.25 - $37.97 per hour Number of Positions: 2 Application Close: February 14, 2020 At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. We encourage applicants from diverse backgrounds, including Indigenous applicants, all genders, nationalities and persons with disabilities. The City of Vancouver is always interested in adding high performing team members to its staff. If you would like to be considered for this exciting and impactful career opportunity, please apply on our careers site. We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.

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