City of Riverside

About City of Riverside

The Position The City of Riverside is accepting applications for the position of Customer Relations Coordinator* to fill one (1) vacancy in the Customer Engagement Division of the Public Utilities Department. The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to twelve (12) months. Under general direction, to plan and participate in the activities of the Programs and Services section of the Customer Relations and Marketing Division of the Riverside Public Utilities (RPU); to ensure growth objectives in the implementation and organization of programs, products, revenues and services beneficial to the Utility and the industrial, commercial and residential customers; to market the delivery of value added services and conservation programs for customers; to provide responsible administrative support to the Utilities Public Benefits/Customer Relations Manager; to assist in the planning, developing, organizing and managing of utility programs involving the following aspects: financial analysis; liaison with the community; coordination of activities with customers, vendors, business operators, owners and tenants as well as non-profit organizations; business development activities; contract preparation and supervision; related marketing and communications activities; and to do related work as required. Customer Relations Coordinator is a working title. Actual job classification is Principal Programs and Services Representative. Work Performed Typical duties may include, but are not limited to, the following: Assist in the development of objectives, priorities, schedules and budgets for programs, projects and activities. Coordinate the development of customer-owned distributed energy resources including system interconnection, compliance, permitting, contracts and rates.. Establish and maintain liaison with organizations, private business firms, developers, brokers, public agencies, property owners and the general public to promote and facilitate the planning and execution business development related activities that encourage load growth and energy and water efficiency. Assist in the preparation, administration and monitoring of contracts and other related documents including but not limited to vendor service contracts and rate contracts such as high voltage rates, contract service rates and Economic Development Rates. Design and participate in focus groups discussing technical product needs and program design and development potential; compile and analyze collected information; prepare narrative and statistical reports of findings. Assist in the developing, monitoring and administration of project-specific budgets on annual and multi-year basis; participate in coordinating long and short term project cash flow analyses. Coordinate with other divisions within RPU as well as other City departments the review and processing of specific private development projects; provide assistance and facilitation whenever necessary to expedite project development. Serve as a management liaison to the RPU board and/or City Council; coordinate special projects and requests; write Board and Council reports. Supervise, train and evaluate professional, technical and administrative support staff. Perform liaison activities between industrial, commercial and/or residential customers. Recommend and assist in implementation and evaluation of goals, objectives and practices for providing effective and efficient utility related customer programs and services. Recommend and implement approved policies, plans and programs for the efficient use of energy and water resources. Direct the dissemination of information regarding utility activities, electric and water usage, conservation and programs, retail products and services and related matters. Assist in regulatory compliance including the preparation of various compliance documents and reports. Use and assist in the development of relevant software programs to assist in customer tracking and marketing and program rebate processing. Assist in the development of appropriate marketing, communication and advertising programs for all retail products, programs and services. Assist in coordinating the division's Key Account Customer Program Respond to business attraction and expansion and retention leads. Develop and/or create customized response packages for clients/business prospects. Coordinate and/or implement the use of various utility related economic development incentives to attract or expand businesses. Conduct industry related research. Serve as a liaison to various utility related organizations including but not limited to Southern California Public Power Authority (SCPPA) and the California Municipal Utility Association (CMUA). Assist clients with various regulatory compliance issues. Analyze and make recommendations for customers regarding energy and water efficiency programs and services. Qualifications Option I: Education: The equivalent to a Bachelor's Degree from an accredited four year college or university with major work in public or business administration, marketing, resource management, economics, planning or a closely related field. Experience: Three years of responsible experience in marketing, customer service, account management, energy or water conservation, and/or business to business related products and services. Experience in an electric, water, gas, telecom, or other utility, or government agency is highly desirable. Option II: Education: A Master's Degree from an accredited college or university with major work in public or business administration, marketing, resources management, economics, planning or a closely related field. Experience: Two years of responsible experience in marketing, customer service, account management, energy or water conservation, and/or business to business related products and services. Experience in an electric, water, gas, telecom, or other utility, or government agency is highly desirable. Necessary Special Requirements: Possession of an appropriate, valid class "C" California Motor Vehicle Operator's License. Highly Desired Qualifications: Knowledge and experience in coordinating an organization's internal and external communications activities including advertising, websites, collateral development, marketing, media relations, and presentation development. Ability to develop and maintain effective external/customer and internal communications strategies and procedures. Ability and experience in counseling executive management on effective communication strategies, including assistance in development of presentations and speeches. Ability to oversee communications programs that describe and promote the electric, water or other utility programs, rates, as well as the products offered by a utility. Experience in developing and managing promotional campaign ideas using all media types including social media. Selection Process The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification. IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS: If you are selected to move forward in the assessment process, you may be required to self-schedule your appointment. You will be notified via email of your status and provided with self-scheduling instructions. Please check your email regularly following the closing date of this recruitment It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment. Appointment may be subject to the successful completion of a pre-employment background investigation, drug screen, and/or medical/physical examination. NOTE: The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list. EDUCATIONAL REQUIREMENTS: Proof of education listed in your application will be requested at the time of conditional offer. Acceptable documentation consists of transcripts or degree, if applicable, by the accredited U.S. college or university. Education obtained outside the United States (US) require one of the following options: An equivalency statement from an evaluation company certified by the National Association of Credential Evaluation Services (NACES) at http://www.naces.org/members.html or the Association of International Credential Evaluators Inc. (AICE) at http://aice-eval.org/members/. An advanced-level degree from an accredited US college or university. All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement. THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.

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Company Type: Government

Company Size: 1001 - 5000

Revenue: 1 - 5 billion (USD)

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