City of Katy

About City of Katy

The City of Katy is accepting applications and resumes for the position of Telecommunications Dispatcher (911). SUMMARY: Receives and dispatches emergency and non-emergency police, fire, and ambulance personnel. Maintains records of calls and performs data entry tasks. Shift-work required (6:00 AM - 6:00 PM and/or 6:00 PM - 6:00 AM). Must be willing and able to work any shift. ESSENTIAL DUTIES: Answers and prioritizes all incoming emergency and non-emergency calls; gathers call information; transfers calls to appropriate department; dispatches appropriate emergency service and generates calls for service in CAD system Assists officers performing traffic stops by running driver's license and license plate information; checks for warrants Logs all incoming phone calls and radio traffic; enters all information for vehicles towed due to accidents and arrests into the computer system Acts as point of contact for the general public; answers general questions Enters, clears, and cancels all warrants submitted by the court; checks pawn titles Inputs all stolen property, articles, vehicles, and missing persons into database; clears accordingly Records all security watches; enters inmate booking into system; accepts bonds EDUCATION, TRAINING AND EXPERIENCE GUIDELINES: High school diploma or equivalent; AND some previous work experience preferred; OR an equivalent combination of education, training, and experience. REQUIREMENTS: Applicants must be a minimum 21 years of age, a U.S. citizen, valid State of Texas Driver License and good driving record, must have never been convicted of a Class B misdemeanor in the last ten years or ever been convicted of a Class A misdemeanor. LICENSE AND CERTIFICATION REQUIREMENTS: Basic Telecommunicator license, preferred Emergency Medical Dispatch (EMD) Certification, within 6 months of employment KNOWLEDGE AND SKILLS: Local geography, street names, and City boundaries. General office procedures and practices. Maintaining composure in emergency situations. Recording and organizing data. Establishing and maintaining effective working relationships. Listening and communicating clearly, both verbally and in writing. Prioritize and complete multiple tasks simultaneously The City of Katy is committed to compliance with the Americans with Disability Amendments Act and is an Equal Opportunity Employer.

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Company Type: Government

Company Size: 51 - 250

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