City of Fort Worth

About City of Fort Worth

Requisition Number: 59521 Department: Library It’s an exciting time to join the Fort Worth Public Library! We have a brand new strategic plan and an exciting new vision to build a community of learners, dreamers and doers. Find out more online. A Customer Service Representative I job is available with the City of Fort Worth - Library Department. The Library is seeking to hire an outgoing, detail-oriented candidate. In addition, the ideal candidate for this position is customer-focused, enthusiastic about bringing library services to all members of the community, and comfortable working with diverse populations including people of all ages, backgrounds, dispositions, and abilities. The purpose of this position is to provide exemplary customer service to library patrons seeking passports, and perform related administrative duties. Available locations: Central Library Passport Acceptance Facility (PART-TIME 20 hour) Please submit Resume and Application The Customer Service Representative I job responsibilities include: Receive, review and process documents and required revenue in an efficient and timely manner. Provide friendly, efficient and professional service to customers, in-person, by telephone and via email. Operate a cash register, conduct customer payment transactions, and maintain a cash drawer. Answer general customer questions regarding Passport Acceptance Facility procedures. Explain and demonstrate use of catalog, copy machines, printers, etc. Issue library cards to new customers and replacement cards as needed. Perform other related duties as assigned. Minimum Qualifications: High School Diploma/GED. Ability to work evenings and weekends. Ability to work at/travel to various locations. Ability to work a flexible schedule. Preferred Qualifications: At least two years of progressively responsible customer service experience. At least one year of experience working in a library. Proficient skills using Microsoft Word and Excel and detail oriented. Previous cash handling experience. Ability to communicate with customers in Spanish. Physical Demands: While performing the essential functions of this job the employee is frequently required to stand, walk, sit, reach with hands and arms, climb or balance, stoop, kneel, or crouch, and lift and/or move up to 20 pounds. While performing the essential functions of this job the employee is occasionally required to lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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