City of Cedar Rapids, IA

About City of Cedar Rapids, IA

Job Performs a variety of general office clerical and administrative support duties for the City Manager's Office and Office of Mayor and City Council; performs other related work as required. Considerable leeway is granted for the exercise of independent judgement, initiative and problem solving. Salary: $40,622.40 to commensurate. Successful completion of a pre-employment background check, physical examination (if applicable) and drug screen are required prior to employment with the City of Cedar Rapids. Examples of Duties / Knowledge & Skills Serves as first point of contact for the City Manager's Office and Office of the Mayor and City Council lines and provides information to or refers callers to other appropriate departments or City personnel; Listens to and directs complaints from the public relating to department operations and takes appropriate action to resolve and refer such complaints and utilizes City systems to log and follow up on complaints; Receives and greets visitors to the department and provides information to callers and visitors or refers callers and visitors to other appropriate departments or City personnel; Maintains confidential information; Prepares correspondences, reports, lists and other documents as instructed and requested by other department personnel; Maintains departmental records such as Standard Operating Procedures and revises as necessary; Maintains Mayoral City calendar and City Council calendars for City/community event invitations, and coordinates and schedules meetings as directed,; Interprets and applies departmental or office rules, policies and regulations in accordance with prescribed procedures and guidelines; Copies, packages and distributes a variety of written materials to meet program requirements; Gathers, assembles, updates, distributes and/or files a variety of information, forms, records and data as requested; Prepares, processes and coordinates departmental documentation with the City Clerk's office, including resolutions and proclamations; Requisitions supplies and materials for the department as requested; Researches, organizes and implements office procedures; Performs all work duties and activities in accordance with City policies, procedures and safety practices; Attends work regularly at the designated place and time; Supports continuous process improvement initiatives; Performs related work as required. Minimum qualifications & Requirements Required Knowledge and Abilities: Thorough knowledge of modern office procedures, practices and equipment; Thorough knowledge of modern office filing systems and procedures; Good knowledge of departmental programs, policies and operations as applied to the work performed; Ability to communicate effectively and maintain working relationships with other City employees, supervisory personnel and the public; Ability to use empathetic listening skills, communicate with clarity and maintain an attitude that conveys respect, assistance, honesty and resourcefulness; Ability to handle confidential and administrative information with tact, discretion and accuracy; Ability to create systems and organize office procedures in a useful manner Ability to understand and follow complex oral and written instructions; Ability to operate a personal computer using standard word processing, spreadsheet and database applications appropriate to assigned duties; Ability to maintain complex clerical records and prepare reports; Ability to understand and make work decisions in accordance with office rules, regulations, policies and procedures; Ability to operate a personal computer using program applications appropriate to assigned duties and responsibilities; Ability to work cooperatively and to maintain effective working relationships to accomplish job responsibilities; Ability to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology; Ingenuity and inventiveness in the performance of assigned tasks. Acceptable Experience and Training: Associate's Degree and Minimum 1 year of experience in the performance of clerical and secretarial duties; or Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work. Essential Physical Abilities: Requires the following with or without reasonable accommodation: Sufficient clarity of speech and hearing, which permits the employee to communicate effectively; Sufficient vision, which permits the employee to operate equipment and tools; Sufficient manual dexterity, which permits the employee to operate equipment; Sufficient personal mobility, which permits the employee to access office files and visit and distribute materials to other City offices.

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