City of Burlington, Ontario

About City of Burlington, Ontario

The City of Burlington is looking for a part-time fire public safety telecommunicator (commonly referenced as fire dispatcher). The primary focus of this position is: Receive incoming calls on emergency 911 lines, assess and prioritize the needs, and initiate the appropriate fire resources. Receive incoming calls on the non-emergency lines from the public Able to quickly assess information provided by callers to correctly dispatch the required fire resources in accordance with established policies and procedures. Operate various computerized communication consoles and associated equipment to receive, assess and relay information from the public to fire personnel. Maintain communication with responding fire crews to ensure safety and resource requirements are met Must meet and maintain minimum training and recertification as a fire public safety telecommunicator. Responsibilities Receive incoming calls on emergency 911 lines, assess and prioritize the needs, and initiate the appropriate fire resources. Receive incoming calls on the non-emergency lines from the public Able to quickly assess information provided by callers to correctly dispatch the required fire resources in accordance with established policies and procedures. Operate various computerized communication consoles and associated equipment to receive, assess and relay information from the public to fire personnel. Maintain communication with responding fire crews to ensure safety and resource requirements are met Must meet and maintain minimum training and recertification as a fire public safety telecommunicator. Requirements The successful candidate has the following: Minimum education of grade 12 diploma, GED, or validated equivalency, e.g. continuing education certificate or diploma. Valid certificate in public safety telecommunications as a call-taker and dispatcher Excellent communications skills – verbal, written and listening Strong multi-tasking skills used to organize and prioritize numerous simultaneous calls and required fire resources, including personnel, equipment and apparatus Strong cognitive and psychomotor skills in the areas of reading, spelling, speech, mathematics, written communication, listening and basic computer skills Able to speak English with a clear authoritative voice over telephone and radio Has the ability to react quickly, logically, efficiently, and calmly in emergency situations Well developed keyboarding skills with a minimum speed of 50 words per minute), combined with 75% proficiency. Is a dedicated team player who can also work independently without continual guidance or instruction Be able to sit / stand at dispatch console for long durations of time Committed to professional customer service excellence Exhibits integrity and ethical conduct at all times Work up to 12 hours per shift, including weekdays and weekends Applicants must be flexible to work day and night shifts and be available for partial shifts and call-ins for shift coverage, sometimes with short notice The following is considered an asset and will be a training requirement for the successful candidate Incident Management System (IMS) 100 - This provincial certification course is an introduction to the Incident Management System. IMS 200 - This provincial certification course is designed for individuals involved in small and large scale incidents. HazMat Awareness Introduction (NFPA 472) course certification. Recertification as a Public Safety Telecommunicator Bilingual or fluent in other language(s) This position requires the successful candidate to provide a clear criminal record check and/or vulnerable sector check at their own expense.

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Company Info

Company Type: Government

Company Size: 1001 - 5000

Revenue: 100 - 500 million (USD)

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Job Ads found: 354

Job Ads per Month: 8.0

Hiring Locations: 1

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